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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Sugar Bowl Resort - **Location:** Norden, CA, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, BASIC (Programming Language), Microsoft Outlook, System Configuration, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Microsoft SharePoint, Wireless Networks, Zoho Office Suite, Tablet Computers, Microsoft InTune, Laptops, User Administration - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4e2dfc16bb2c2f96 ## About the Role Sugar Bowl Resort is seeking a motivated and customer-focused IT Support Technician to join our small, hands-on technology team. The ideal candidate is comfortable working independently across a multi-site resort environment, takes pride in keeping systems running, and thrives in a fast-paced setting where no two days are exactly the same., * 2+ years of experience in a helpdesk, IT support, or systems administration role * Strong working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint) * Experience supporting and troubleshooting point-of-sale systems and networked peripherals * Familiarity with Active Directory, Group Policy, and basic user account management * Working knowledge of server room layout, operations, and basic infrastructure * Comfortable working with Ubiquiti networking equipment (APs, switches) at a support level * Experience with or willingness to learn MDM platforms such as Microsoft Intune * Strong understanding of printer installation, maintenance, and repair * Excellent written and verbal communication skills - able to translate technical issues for non-technical staff * Strong documentation habits; experience with a ticketing system (Zoho Desk or similar) * Able to work independently, prioritize multiple open issues, and escalate appropriately * Physically able to perform the requirements of the role including lifting equipment, working outdoors, and moving between resort locations in all weather conditions * Prior experience in the ski or outdoor recreation industry is strongly preferred - you understand the seasonal rhythms, the environment, and what it means when a lift gate goes down on a powder day, * Ability to lift and carry equipment up to 50 lbs * Ability to work outdoors in varying mountain weather conditions, including snow, ice, and cold temperatures * Ability to move between multiple resort locations on foot or by vehicle * Comfortable working in server rooms, mechanical spaces, and lift terminal environments * Ability to climb ladders and work in confined spaces as needed for cable runs and equipment installation ## Description * Serve as the first point of contact for all IT support requests submitted via Zoho Desk, phone, or in person; triage, respond to, and resolve helpdesk tickets in a timely manner * Provide hands-on support for point-of-sale systems, including RTP One terminals, InfoGenesis F&B POS, associated receipt printers, and peripherals across all resort locations * Respond to and ensure service for internal staff and resort guests related to computer, internet, and audio-visual systems support * Set up, configure, image, and deploy workstations, laptops, tablets, and other end-user devices; maintain an organized inventory of hardware * Support user onboarding and offboarding processes including Microsoft 365 account provisioning, Active Directory management, and device setup * Perform scheduled inspection, maintenance, and hands-on repairs of Axess lift gating hardware across all gate locations; replace rollers and wear components, inspect and replace weather seals, diagnose lane failures, and coordinate with senior IT staff or the vendor on complex issues * Provide support for outdoor wireless infrastructure, camera hardware, and wireless handheld devices used across resort operations * Assist with department moves and workstation relocations across resort locations * Install, maintain, and troubleshoot printers and other shared peripherals throughout the resort * Support Ubiquiti wireless infrastructure at a first-response level; escalate network issues to the Senior IT Engineer * Assist with Microsoft Intune enrollment and endpoint management as the program is expanded * Perform scheduled preventative maintenance on technology equipment across all locations * Maintain thorough documentation of system configurations, support procedures, and recurring issues in SharePoint and Zoho Desk; assist in building and maintaining resort-wide IT procedures * Provide basic support and user training for resort systems including RTP One, and InfoGenesis * Complete project-based work as directed by the Head of Technology and IT Operations ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)