> Markdown version of [/jobs/ext/1215744-jr-it-help-desk-specialist-9-30am-6pm](https://www.wearedevelopers.com/jobs/ext/1215744-jr-it-help-desk-specialist-9-30am-6pm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # JR IT Help Desk Specialist- 9:30am-6pm - **Company:** FM Industries - **Location:** Phoenix, AZ, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Access Network, Active Directory, Apple IOS, Microsoft Outlook, Computer Networks, Databases, Dynamic Host Configuration Protocol, Domain Name System (DNS), File Server, IT Management, Virtual Private Networks (VPN), Microsoft Office, Nslookup, Microsoft PowerPoint, Remote Desktop Services, TCP/IP, Office365, Information Technology - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=23c1712dd261ffd6 ## About the Role The JR IT Help Desk Specialist will apply great customer service skills to support employees, contractors, and temps in a multi-site Windows 10/11 environment. In this workplace, you must have a take-charge and proactive approach and be passionate about information technology and helping people., * 1 year of relevant technical experience and 1 year+ experience working in a Windows environment * Microsoft Certified Solutions Associate; Windows 10 (MCSA) is a plus but not required * Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop * Knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email * Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation) * Basic User & Security Group Active Directory administration * File server folder knowledge such as mapped and UNC Drives * Problem-solving skills with the ability to troubleshoot Windows operating systems and Microsoft Office applications issues * Ability to communicate technical information, both verbal and written to a wide range of end-users * Strong oral and written communication skills * Ability to deal with customers in a friendly, professional manner ## Description * Be the point of contact for tickets, phone calls, and email regarding IT issues and support. * Level I experience handling Help/Service desk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor on progress and status. * Setup new hire desktop including computer, desk/cell phone (iOS, Android), and peripheral equipment. * Create Windows logon accounts and configure network access rights as part of the on-boarding process. * Coordinate the repair and maintenance of office printers and computing equipment with outside vendors. * Maintain configurations of user computer systems according to established standards. * Publish support/training documentation to assist users with requests for information and training * Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint) * Support audio and video equipment in conference rooms * Maintain and monitor assets database to ensure accurate hardware/software inventory records * Participate in projects as appropriate * Achieve annual goals and objectives developed in cooperation with IT Management * Limited travel required * Perform additional related duties as assigned. * Comply with applicable environmental, health and safety laws, regulations, company policy and accepted safe work practices. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)