> Markdown version of [/jobs/ext/1215786-it-senior-director-product-patient-solutions](https://www.wearedevelopers.com/jobs/ext/1215786-it-senior-director-product-patient-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT - Senior Director, Product - Patient Solutions - **Company:** LifeStance Health Inc. - **Location:** Scottsdale, AZ, United States (Remote available) - **Experience:** Expert - **Salary:** $236,902.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Interoperability, Systems Integration, Email Notifications - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5d8080000ff6c112 ## About the Role * Bachelor's degree required; advanced degree preferred. * At least 10 years of product management * At least 10 years of healthcare experience * At least 8 years of people management experience * At least 7 years of strategic leadership experience * Experience working with large-scale enterprise systems including EMR, RCM, and call center technologies. * Proven track record of driving operational efficiency and scalability initiatives. * Experience implementing AI or automation in operational workflows. * Strong understanding of healthcare data, interoperability, and system integration. * Direct experience in leading full cycle product development from idea to production release and management. * Experience in building and scaling high-performance product teams within a large healthcare organization. * Skilled at translating user needs into actionable technology and process improvements * Qualified candidates must be legally authorized to be employed in the United States * LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. * Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture. PHYSICAL REQUIREMENTS * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. ## Description The Head of Patient Solutions is responsible for defining and executing the strategy that simplifies how patients discover, access, and engage with LifeStance services. This role will oversee a cross-functional portfolio that bridges Product, Design, Operations, and Technology, ensuring that patient-facing systems and workflows work together cohesively. The role is accountable for optimizing the end-to-end patient experience across access and scheduling, including online scheduling, appointment availability, and referral intake; digital engagement through the patient portal, mobile experiences, and patient communications such as SMS reminders, email notifications, and telehealth access; intake and onboarding processes through streamlined digital forms, pre-visit workflows, and consent management; billing and payments by enhancing transparency and expanding digital payment options; and experience measurement through patient satisfaction, Net Promoter Score (NPS), and digital adoption metrics to identify opportunities for continuous improvement and drive better patient outcomes., * Lead a multi-year roadmap for patient experience improvements across systems, processes, and digital products. * Partner with the Product & Experience teams to align on requirements, design standards, and delivery sequencing. * Establish and report on KPIs, including patient NPS, scheduling conversion, no-show rates, portal adoption, and payment completion. * Create a governance model for prioritizing patient-impact initiatives across business lines. * Champion accessibility and equity in care delivery through digital and operational design. * Serve as executive liaison with Athena, call centers, and regional operations to ensure alignment and issue resolution. * Build and mentor a team focused on patient experience analytics, UX research, and digital enablement. ## Related Videos - [THE HUMAN OPERATING SYSTEM: Why Organizational Adaptability Will Be the Real Competitive Advantage o](https://www.wearedevelopers.com/videos/100241-the-human-operating-system-why-organizational-adaptability-will-be-the-real-competitive-advantage-o) - [Infusing Generative AI in your Java Apps with LangChain4j](https://www.wearedevelopers.com/videos/1007-infusing-generative-ai-in-your-java-apps-with-langchain4j) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Using LLMs in your Product](https://www.wearedevelopers.com/videos/1186-using-llms-in-your-product) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)