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# IT Technical Services Representative

- **Company:** MS DD CORP
- **Location:** Hoover, AL, United States
- **Experience:** Experienced
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Databases, Data Transmissions, Microsoft Windows SDK, Print Servers, Remote Desktop Services
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d6128f13fcdcae6b

## About the Role

Valid driver's license and minimal level of auto insurance coverage required.

 - Preferably three to five years field or corporate experience specifically relating to technical support or networking, network printing and scanning.
 - Specific knowledge of network printing and scanning applications including color printing,
scanning and storage.

 - An in-depth knowledge of the most widely used network and workstation operating systems, including networking interface standards. This includes the Microsoft platform and MAC.
 - Ability to communicate technical information effectively in verbal and written formats.
 - Exceptional customer relation skills.
 - Knowledge of LAN and WAN architectures.
 - Knowledge and expertise of data base and data communications software helpful but not
required.

 - Educational Requirements for the Position:
 - High School Diploma or G.E.D. equivalent a minimum, Associates Degree preferred A+, Network+ recommended

## Description

* Provide technical and solutions support for new and existing customers as well as provide remote network and software technical support relating to all connected products.
 * This support includes, but is not limited to the following:
 * Ability to use remote desktop applications in order to troubleshoot end user PC related problems
 * Ability to resolve standard documented problems with minimal assistance
 * Take ownership for customer problem resolution
 * Possesses working knowledge of customer support business and technology processes: -- Call handling processes,

Required to lift up to 50lbs and assist truck driver moving equipment.
Other duties as assigned.


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