> Markdown version of [/jobs/ext/1215878-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1215878-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Reliance, Inc - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Spreadsheets, Microsoft PowerPoint, Salesforce.Com - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e9913bb22edeb46a ## About the Role * Ability to work in a team environment as well as being a self-starter of improvement projects * Exceptional verbal and written communication skills * Exceptional troubleshooting skills * Must be able to communicate effectively, both verbally and in writing * Must have the ability to work well within a business environment and the ability to multitask Education, Knowledge, Skills and Expertise Education: HS Diploma required, some college preferred Experience: * 2+ years of experience in a technical sales support * Knowledge sufficient to discuss complex technical solutions with customers. * Must be proficient in Microsoft Office Programs including Word, Excel and Power Point Competencies: * Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners. * Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, make accurate and timely decisions. * Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills. Specialized Skills: * Ability to offer prompt, effective support to warehouse, plant and corporate office environments. Working Conditions and Physical Demands * This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations. * Minimal, if any, travel. * Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job. ## Description The Technical Sales Support's job is primarily to provide technical assistance for customer inquiries, intercompany technical support and concerns and requests regarding products and services either by telephone and/or electronically. Principal Responsibilities * Serves as a technical contact for all channels and regions * Work with Sales, Marketing, Quality Control, and Engineering regarding customer input and product issues * Respond promptly to customer inquiries via phone and email * Handle and resolve customer complaints * Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints * Process orders of all types * Process Warranty and Courtesy Replacement orders * Record customer calls and emails into our Salesforce (CRM) system pertaining to inquiries, comments, and complaints * Record details of actions taken * Communicate and coordinate with our Internal Sales Representatives (ISR) * Communicate directly with our Manufactures Rep Agencies * Assist in product set up spreadsheets for all channels * Other duties as required ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)