> Markdown version of [/jobs/ext/1215977-it-technical-support-specialist-night-shift](https://www.wearedevelopers.com/jobs/ext/1215977-it-technical-support-specialist-night-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Technical Support Specialist (Night Shift)

- **Company:** MEDICAL RECRUITMENT STRATEGIES, LLC
- **Location:** Smithfield, RI, United States
- **Salary:** $33,280.0 - $39,520.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Software Engineering
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=879d321b809fe0b2

## About the Role

This position is ideal for someone with experience in IT support, hardware installations, troubleshooting, or technology implementation who enjoys working on multiple projects and providing hands-on technical assistance., * Minimum of 1 year of relevant IT, technical support, or technology implementation experience

 * High School Diploma or GED required
 * Strong verbal and written communication skills
 * Ability to communicate clearly and professionally with technicians, vendors, and project teams
 * Basic troubleshooting and problem-solving skills
 * Ability to manage multiple tasks and projects simultaneously
 * Comfortable working in an onsite technical support environment

Preferred Qualifications

 * Experience with IT hardware installation or deployment
 * Experience supporting technology rollouts, upgrades, or implementations
 * Working knowledge of:
 * Microsoft Outlook
 * Microsoft Word
 * Microsoft Excel
 * Basic technical support tools and systems

#NonVax, * help desk or technical support: 1 year (Required)

 * hardware installation or deployment support: 1 year (Required)
 * troubleshooting IT hardware and software issues: 1 year (Required)

## Description

* Provide first-level technical support to onsite field technicians, vendors, and contractors during technology implementations and upgrades.
 * Support multiple technology rollout projects simultaneously.
 * Handle inbound and outbound calls through a support queue.
 * Troubleshoot basic hardware and technology issues during store implementations.
 * Document call activity, updates, and resolutions using tracking applications.
 * Perform system validations and follow project implementation procedures.
 * Communicate updates through email, Microsoft Excel, and other project documentation tools.
 * Assist with technology deployment activities across different projects and locations.
 * Adjust work schedules when needed to support project timelines, evening implementations, and different time zones.

Schedule Requirements

 * Regular schedule: Sunday through Thursday, 6:00 PM - 2:30 AM
 * This position requires onsite work in Smithfield, RI.
 * Training will be conducted onsite for approximately one week.
 * Training hours may be scheduled during daytime hours: 8:30 AM - 5:00 PM
 * Shift times may occasionally change based on project requirements with advance notice.


## Related Videos

- [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)