> Markdown version of [/jobs/ext/1216274-it-support](https://www.wearedevelopers.com/jobs/ext/1216274-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support - **Company:** Sine Engineering - **Location:** Bozeman, MT, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Online Services, Computer Networks, Databases, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Queue Management Systems, Azure Active Directory, Software Engineering, TCP/IP, Virtual Local Area Networks, VPN Clients, Remote Desktop Protocol (RDP), Peripherals, Information Technology, Laptops - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=977d622301d8e8f5 ## About the Role * Experience working with Windows 11 and macOS, including installation, configuration, and basic troubleshooting. * Understanding of Active Directory administration, including user account creation and deactivation, security groups, and access policies. * Basic knowledge of Microsoft 365 and Microsoft Entra ID (formerly Azure Active Directory). * Experience with VPN client configuration and support. * Knowledge of network printer configuration, driver installation, and print queue management. * Experience installing and supporting end-user hardware, including laptops, monitors, docking stations, and peripherals. * Basic diagnostic skills for identifying and resolving hardware and software issues. * Understanding of IT asset management processes, including inventory control, asset tracking, and database maintenance. * Basic understanding of networking concepts and technologies, including TCP/IP, DNS, DHCP, and VLANs. Soft Skills * Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. * High attention to detail, strong sense of responsibility, and reliability. * Ability to work effectively in a team environment and adhere to SLA requirements for incident resolution. * Willingness to learn, grow, and develop within the field of IT support and system administration. ## Description Here, you will work with cutting-edge technologies tested in some of the world's most challenging environments and see your ideas evolve into an ecosystem that helps safeguard humanity. This position is responsible for providing timely user support, managing IT equipment, and ensuring the stable operation of IT services across all company locations. Our U.S. office is seeking professionals with the ambition not only to build innovative products but also to help shape the world of the future., * Provide end-user support for Windows and macOS environments, including account access, VPN, RDP, printers, and Microsoft 365 services. * Install, configure, and maintain workstations, laptops, and peripheral devices. * Participate in employee onboarding and offboarding processes, including provisioning accounts, equipment, and system access. * Maintain the IT asset inventory, equipment database, and technical documentation. * Perform basic troubleshooting and diagnostics of hardware and software issues, escalating complex incidents when necessary. * Support the day-to-day operation and maintenance of IT services across the organization. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)