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# Help Desk Support II

- **Company:** Litehouse Inc
- **Location:** Sandpoint, ID, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Cyber Security, System Configuration, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Enterprise Software Applications, Reliability of Systems, Information Technology, User Accounts
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=47123636ffe97e6b

## About the Role

* Associate's degree in Information Technology, Computer Science, or a related field required
 * 2-4 years of progressive IT support experience, including advanced desktop, application, and enterprise system troubleshooting
 * Experience supporting manufacturing or production environments preferred
 * Experience working with ticketing systems and meeting service level agreements in a fast-paced help desk environment
 * Strong knowledge of Windows operating systems, enterprise applications, hardware, networking fundamentals, VPNs, and IT security best practices
 * Excellent troubleshooting, communication, customer service, and organizational skills
 * Ability to manage multiple priorities while collaborating effectively across IT teams
 * CompTIA A+ certification required; Network+ or other technical certifications preferred

## Description

As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that keep our employees and manufacturing operations running smoothly. You'll troubleshoot advanced hardware, software, and system issues, support production-critical technology, and partner with IT teams to deliver outstanding customer service. If you enjoy solving problems, mentoring others, and working in a fast-paced environment where no two days are the same, we'd love to hear from you., * Resolve escalated hardware, software, system, and application issues while delivering exceptional support through phone, email, remote tools, and in person

 * Diagnose complex technical problems, perform root cause analysis, and implement long-term solutions to improve system reliability
 * Support manufacturing technology, including industrial PCs, scanners, printers, labelers, and other production-critical equipment
 * Manage service desk tickets, prioritize requests, maintain accurate documentation, and consistently meet service level agreements (SLAs
 * Administer user accounts, system access, security groups, onboarding, offboarding, and multi-device configuration
 * Create and maintain knowledge base articles, standard operating procedures, and technical documentation while mentoring and supporting Tier I technician
 * Promote IT security, compliance, and technology best practices across the organization
*


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