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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Halcyon Financial Technology - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Audit Trail, Microsoft Online Services, Multi-Factor Authentication, Interoperability, Microsoft SharePoint, Microsoft InTune, Deployment Automation, CIS Benchmarks, GPT, User Accounts - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3b38774bbe3b9a1c ## About the Role 6+ years of recent end-user technical support experience, including providing support to executive-level users * Strong problem-solving skills and attention to detail * Excellent written and verbal communication * Strong time management and ability to prioritize * Ability to thrive in a fast-paced environment and work effectively under pressure * Ability to be on-site daily (Monday-Friday) * Available to be on call once per quarter for one week ## Description We are hiring for a full-time Senior IT Support Engineer in The San Francisco Bay Area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients., Provide advanced technical support for Microsoft 365 services including: * Exchange Online, SharePoint Online, Teams, OneDrive, and Intune * Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment * Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads * Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools * Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication * Deploy and manage endpoint configurations and security baselines using Intune and Autopilot * Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance * Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency * Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules * Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements * Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms ## Related Videos - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)