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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Kenworth Sales CO - **Location:** Salt Lake City, UT, United States - **Experience:** Experienced - **Salary:** $55,120.0 - $59,904.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Business Software, Desktop Computing, VMware ESX Servers, Networking Hardware, Linux System Administration, Microsoft Software, Windows Servers, Networking Basics, Wide Area Networks, Wireless Networks, Data Logging, Tablet Computers, Information Technology, Laptops, Network Server, Cisco, Vmware - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=da84273159230ddb ## About the Role Ability to read, write, and comprehend English instructions and information. High School Diploma/GED required; Associate degree in a computer-related field preferred. 2-3 years of IT support experience (technical support, desktop support, systems support, or similar). Strong troubleshooting skills across hardware, software, operating systems, networking, and VoIP technologies. Experience supporting Windows 11, Windows Server 2019+, Microsoft and Linux environments, plus LAN/WAN and wireless networks. Excellent customer service, communication, problem-solving, multitasking, and teamwork skills with the ability to work independently. Preferred certifications and experience with technologies such as CompTIA A+/Network+, Microsoft, Cisco, VMware, RingCentral, VMware ESX/ESXi, Fujitsu scanners, and HP, Cisco, Peplink, Meraki, or Ubiquiti networking platforms. ## Description JOB SUMMARY: The primary function of the IT Technician is to provide support for general networking, desktop systems, telephony, and systems administration. This position will configure and install new systems and network appliances, as well as perform on-site troubleshooting, maintenance, and repair of IT systems and equipment., * Provide Tier 2 technical support to corporate and remote branch users, including resolving escalated issues from Help Desk Tier 1 staff and responding to requests from Information Systems management. * Monitor, troubleshoot, and support servers, endpoints, networks, storage systems, Active Directory, telephony systems, and business applications. * Configure, deploy, and install new hardware, software, systems, and network appliances for district locations. * Troubleshoot and resolve issues related to printers, hardware, desktops, laptops, tablets, mobile devices, telephony systems, network, and voice services. * Assist with Help Desk operations by providing phone coverage, logging, and tracking support tickets, documenting issues and resolutions, and ensuring timely escalation of requests when appropriate. * Communicate clearly and professionally through support tickets, email correspondence, phone conversations, and direct interactions with customers, management, and peers. * Manage multiple priorities and competing demands in a fast-paced environment, adapt effectively to changing business needs and technology needs and demonstrate reliable attendance, accountability, and timely follow through om assigned tasks, projects, and support requests. * Perform other duties as assigned., This position involves both sedentary and physically demanding work. For part of the shift, s/he will work at a desk in an office setting, doing paperwork, filing, including use of a computer and telephone. For part of the shift, s/he will climb stairs, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis. S/he will be required to travel on a as needed basis to remote sites for implementation, support, and troubleshooting. Must be available for on-call rotation as assigned, including evenings and weekends. 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