> Markdown version of [/jobs/ext/1216551-it-service-desk-tech-lead](https://www.wearedevelopers.com/jobs/ext/1216551-it-service-desk-tech-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Tech Lead - **Company:** V2X Inc - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Databases, Information Management, Network Service, Queue Management Systems, Remote Service Software, Software Project Management, Bug Reporting - **Published:** July 9, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9020399/it-service-desk-tech-lead ## About the Role + One-year related experience may be substituted for one year of education, if degree is required. Use the guide below to determine education and experience for this position. + Preferred with Associate Degree. Equivalent experience may be considered as a substitute. + Must be CAC eligible and/or obtain a CAC Card + A valid driver's license and the ability to obtain a U. S. Government Motor Vehicle Operator's License and host nation Driver's License is required. * Experience: + Three years IT Service Desk Technician experience. * Certifications Preferred: + CompTIA A+ and ITIL Foundation Certifications are a plus. * Skills: + Provides IT support for resolution of technical problems related to windows environments and windows applications, e-mail, database and security products. + Ability to isolate problem trends and troubleshoots recurring problems to find permanent solutions. + Ability to determine desktop and hardware related issues. + Excellent interpersonal skills. ## Description Under supervision of the IT Service Desk Supervisor, the IT Service Desk Lead is responsible for providing hardware and software on-site and remote support, this position requires an experienced multi-discipline technologist capable of working independently and as part of a local and corporate team. Receives trouble reports for IT equipment and software via telephone, email, and service tickets. Assesses problem reports, performs corrective actions in accordance with enterprise work instructions, and delivers deskside support to internal customers, both in-person and via remote support tools. Baselines and deploys new equipment to users. Trains company personnel in technology solutions. Serves as a technical resource. Provides problem-solving support to computer users., This position description is subject to change at any time as needed to meet the requirements of the program or company. * Primary support and interface with site Information Management to ensure all Service * Desk resources are utilized in the most efficient manner. * Assists customers with daily functions of computer, network, and software management for the site and all users. * Provides immediate response to all customers who come to the Service Desk. * Provides person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. * Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. * Remedy call management software and other tools, to log and manage trouble tickets. * Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk. * Creates logon and email accounts for customers as needed. * Manages Network Services with Server Manager, Print Queue Management * Works within a small continuous improvement focused team. * Tracks and documents work performed to allow accurate reporting of all Service Desk activities. * Completes all tasks and assignments as requested by Supervisors and Management. * Utilizes Windows account management tools to perform account administration, password changes, group changes, and account expiration date changes. * Performs other duties as assigned by Management. Must be able to multi-task in several different job duties/roles up to escorting of personnel. * Other Technical IT Duties as required. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology)