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# Senior Telecommunications Analyst

- **Company:** V-Soft Consulting Inc.
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** VoIP, Cisco Unified Communications Manager, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Jabber, Session Initiation Protocols, Media Gateway Control Protocol (MGCP), Routing, Network Protocols, Signalling Connection Control Part (SCCP), TCP/IP, Virtual Local Area Networks, Wireless Paging Systems, Network Switches, Real-Time Transport Protocol, Information Technology, Cisco, Servicenow, Vmware
- **Published:** July 9, 2026
- **Apply:** https://public-rest34.bullhornstaffing.com/rest-services/H85C9/query/JobBoardPost?where=id=110159&fields=id,title,publishedCategory(id,name),address(city,state),employmentType,dateLastPublished,publicDescription,isOpen,isPublic,isDeleted

## About the Role

* Associate's degree in computer science, Information Technology, Telecommunications, or a related field; or the equivalent of professional work experience
 * Bachelor's degree in computer science information technology, Telecommunications, or a related field; or the equivalent of professional work experience

Knowledge and Skills:

 * Sound knowledge of VoIP and networking protocols such as SIP, MGCP, SCCP, RTP, and SRTP.
 * Sound understanding of call flows, end point registration process and call trees.
 * Understanding of IVR and call center platform like Nice CXOne, UCCX, and paging systems.
 * Understanding of network switching and routing as related to Unified Communications, voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP and endpoint connectivity.
 * Demonstrated ability to learn new technologies quickly and apply technical concepts in a practical support environment.
 * Ticketing system tools experience - (Fresh Service, ServiceNow, Service Manager)
 * VMware or hyper V experience preferred
 * Ticketing system tools experience, including Fresh service, ServiceNow, or Service Manager.
 * Cisco 350-801 CLCOR Certification
 * Sound knowledge of Unified Communications including, but not limited to, Cisco Unified Communications Manager, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, voice gateways, and related collaboration platforms, * Demonstrated flexibility, organization, responsibility, and self-motivation.
 * Strong willingness to work in a team environment with other engineers, contribute to shared goals, and remain teachable and receptive to feedback, mentoring, and knowledge transfer.
 * Analytical Troubleshooting skills with Cisco Voice issues
 * Robust analysis and problem-solving skills
 * A sense of urgency and ability to work under pressure.
 * Ability to handle tickets promptly.
 * Excellent written and oral communication skills and the ability to interact positively with team members, end-users, and vendors professionally face-to-face, on the telephone, and in writing
 * Strong interpersonal and organizational skills, including meeting deadlines, working in a team environment, achieving key performance metrics, and following written policies and procedures.



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