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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Crookham Company - **Location:** Caldwell, ID, United States - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Wireless LAN, Active Directory, Domain Controllers, Android Software Development, Antivirus Softwares, Apple IOS, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Document Management Systems, Email Filtering, Hyper-V, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Microsoft SQL Server, Private Branch Exchange (PBX), Microsoft PowerPoint, Remote Access Technology, Microsoft SharePoint, Software Systems, TCP/IP, Backup and Restore, Computer Network Technologies, Tablet Computers, Firewalls (Computer Science), Usage Tracking, Information Technology, Laptops, Cisco Switches, Network Server - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=230a95e34c70d9eb ## About the Role · Help desk or technical support experience preferred. · Associate degree or technical diploma in a computer-related field desired, but not required. · Self-starter who is highly motivated and able to work with minimal supervision. · Strong communication skills with the ability to support diverse groups of managers and employees. · Ability to install, upgrade, and support PCs, servers, laptops, tablets, printers, switches, barcode scanners, and mobile devices. · Ability to use customer inquiries, feedback, and support trends to improve service quality. · Working knowledge of Microsoft 365, Word, Excel, Outlook, PowerPoint, Access, Exchange, Hyper-V, antivirus tools, Active Directory, DHCP, domain controllers, Windows, iOS, Android, and PBX phone systems. Preferred Skills · Networking knowledge, including LAN, WLAN, VPN/remote connectivity, and TCP/IP. · Basic Microsoft SQL experience desired. Physical Requirements · Must be able to lift up to 50 pounds. · Must be able to stand, stoop, kneel, and sit for extended periods. · Some work may be performed at heights or in tight spaces. ## Description Crookham Company is seeking a full-time IT Support Specialist to provide responsive, high-quality technical support to employees and help maintain secure, reliable technology systems across the organization. This role supports end users, hardware, software, mobile devices, servers, network equipment, security tools, and business applications while partnering with the IT Manager on projects and continuous improvement efforts. What You'll Do · Provide timely help desk support for IT systems, PCs, scanners, printers, mobile devices, IP phones, security systems, surveillance, and access control. · Identify, configure, test, document, and deploy hardware and software solutions for internal customers. · Troubleshoot technical issues and take action to minimize downtime. · Train employees on new technologies, software usage, and security awareness practices. · Deploy, monitor, and configure web filters, firewalls, email security, antivirus tools, and related systems to support a strong security posture. · Support Microsoft Windows, Microsoft 365, Exchange, Hyper-V, iOS, Android, SharePoint, VPN, Cisco switches, backup systems, mail filtering, and related platforms. · Assist with quality management system and document control support using ZenQMS software. · Prepare and report help desk request status using the ticketing system. · Help maintain bench stock inventory and identify hardware or software upgrade needs. · Assist the IT Manager with projects, recommendations, system health reporting, and other assigned duties. ## Related Videos - [Hacking MSSQL on Cloud. 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