> Markdown version of [/jobs/ext/1216858-it-tier-3-service-technician](https://www.wearedevelopers.com/jobs/ext/1216858-it-tier-3-service-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Tier 3 Service Technician - **Company:** EXL TECHNICAL, LLC - **Location:** Houston, TX, United States - **Experience:** Expert - **Salary:** $90,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Client Server Models, Dynamic Host Configuration Protocol, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), Hyper-V, Microsoft Servers, Windows Servers, Network Architecture, Software Engineering, Virtualization Technology, Computer Network Technologies, Microsoft InTune, 3-tier Architectures, Cloud Migration, Vmware - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=09f890afa6c530ab ## About the Role · Minimum of five years of hands-on experience in a fast paced and dynamic technical support environment · Strong communication skills, both written and verbal · Lead security incident response for alerts above T2 threshold - triage, contain, remediate, document · Must be proficient at an expert level in the majority of the following skills: o Deploy, Manage and Maintain Client/Server Environments o Deploy and Administer Microsoft 365, Azure, Intune o Deploy and Administer Microsoft Server, Active Directory, DNS, DHCP, Group Policy Creation and Deployment o Support and maintain Desktop Operating Systems o Design, Manage and Maintain Networking Technologies including network infrastructure and wireless configuration o Design, Deploy and Manage Virtualization Software: Hyper-V and VMWare o Design, Deploy and Manage Backup Solutions: ShadowProtect, Axcient · Project delivery participation - lead on a migration or deployment Special Considerations If You Have · Entra Connect or Hybrid Deployment · On Prem to Cloud Migrations · DKIM/DMARC Deployment · New Customer Onboarding · Creating RMM Sites and Policies · Other MDM Platforms Bonus Points If You Have · Skills and certifications related to Networking, Microsoft Windows Server, Microsoft 365 Administration, are highly favored. · Comp TIA Security+, CySA+, CCNA, AZ-104, or equivalent - completed or demonstrably completed · 3+ Years in MSP service desk or field engineering with T2-T3 escalation experience ## Description You are the last stop before the vendor call - the engineer who owns the problems T1 and T2 cannot close. Resolve complex server, network, security and cloud issues with the documentation discipline we expect at every tier. This is a full-time, in-office and on-site, senior engineering role. Technician Responsibilities · Tier 1 and Tier 2 support issues/requests escalated to you to remediate requests and take control of tickets unable to be supported by Tier 1 and Tier 2 technicians. o Further troubleshoot and close tickets o You own and are responsible for remediating and closing tickets. No further escalation point but you. · Support complex server, security, network and software issues. These will vary by client and environment. · Document all aspects of customers environment and update as changes are made. · This is a full-time senior engineering position. 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