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# IT Manager

- **Company:** SUZOR INVESTMENT CORPORATION
- **Location:** Bennington, VT, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Software, Information Technology, Cisco
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b7bb6f235e21787a

## About the Role

* 5+ years of experience in IT Service Delivery or a similar technical role, with at least 2+ years in a leadership or supervisory capacity (managing Help Desk technicians or technical teams).
 * Proven experience in Client Relationship Management or Account Management

Soft Skills & Competencies

 * Strategic Thinking: Ability to develop annual IT roadmaps and align technology with client business goals.
 * Communication: Exceptional verbal and written communication skills for conducting business reviews (QBRs) and handling high-level escalations.
 * Problem Solving: Strong analytical skills to diagnose service delivery issues and implement continuous improvement initiatives.

Education & Certifications (Preferred)

 * Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent experience).
 * ITIL Foundation certification (demonstrating understanding of service delivery standards).
 * Project Management certification (PMP or CAPM) is a plus.
 * Relevant technical certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.

## Description

* Team Leadership: Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while managing performance evaluations and ongoing training.
 * Client Management: Conduct regular business reviews, translate business needs into technical priorities, and serve as the escalation point for complex customer issues.
 * Service Operations: Ensure timely service delivery and SLA adherence by monitoring ticket flows and maintaining accurate client-specific documentation and reporting.
 * Projects & Strategy: Lead infrastructure upgrades and project implementations, ensuring they are delivered on time and within budget. Develop annual IT roadmaps that align innovation with client goals.
 * Asset & Budget Oversight: Manage hardware/software lifecycles and inventory, coordinating procurement with finance to maximize investment value


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