> Markdown version of [/jobs/ext/1217024-remote-support-center-tech-bilingual-french](https://www.wearedevelopers.com/jobs/ext/1217024-remote-support-center-tech-bilingual-french). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Support Center Tech - Bilingual FRENCH - **Company:** Dover Fueling Solutions - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $48,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, BASIC (Programming Language), PC Tools, Microsoft Office, Oracle (Applications), System Availability - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b7b5cf7ce49bfcd2 ## About the Role * Continuously demonstrates a truly empathetic concern for our customer's issueWorking knowledge of PC software such as Microsoft Word, Excel, Office * Provide problem resolution; create service request with proper coding * Technical trouble shooting experience * Remote trouble shooting experience * Basic Networking Troubleshooting Experience * Ability to read and interpret wiring diagrams * Experience with Oracle desired * Basic Electronics background * Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills * Dispatch to Field; process incoming customer calls * Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. * Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. * Troubleshoot and resolve Tier 1 issues involving any of the following: * Fuel dispenser hydraulics or electronic components * EMV softwareo Board level troubleshooting * Support software applicationso * Remote dial-ino Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. * Other duties as requested. * Ability to speak with confidence, even tone and step through steps/set of guidelines to troubleshooto * Ability to read BOMs and provide parts identification assistance to DFS English and French speaking partners * QUALIFICATIONS * Technical, Electronic or Computer-related Associate's Degree or Certificate, preferred * 2+ years Technical support, call center, customer support experience desired if no degree or certificate * Ability to multi-task (read, type, talk simultaneously and work with multiple systems. Oracle, Telephony, etc.) * Takes ownership of all tasks and commits to high quality results * A track record of self-improvement and continuous learning * Strong keyboarding skills (typing 40 wpm) * Problem Solving skills. * Ability to comprehend, analyze and present data effectively * Ability to work various shifts, including weekends and holidays * Satisfactory Attendance required * Ability to sit for extended periods of time * Ability to work in excess of 8 hours per day * Fluent French and English language skills; ability to communicate effectively, clearly utilizing the French or English language for written and verbal correspondence. * Ability to seamlessly adapt to changes quickly * Exceptional telephony utilization, communication skills, active listening, and customer-care * A demonstrated logical approach to troubleshooting * Consistently maintain a superior level of professionalism * Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases Physical Requirements: * The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment * While performing the duties of this job, the employee is regularly required to talk and hear * Ability to lift up to 50lbs. Mental Requirements: (as presently performed to accomplish essential functions) Reading, Writing, Calculating Social Interaction Skills Reasoning/Analysis Works with Minimal Supervision Language Requirements: Ability to effectively speak, read and write English and French. ## Description This role is a customer-facing position that supports the company mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through telephony. The Specialized Technician also serves as the first escalation point and supports customers through supplementary platforms VISION FOR SUCCESS * Suit up and show up every day with a great attitude. * Provide fanatical customer service to our clients. * Deliver the best solution to customer every time. * Document everything and do it with tremendous detail. * Be an invaluable member of your team. * Be a voracious learner and demonstrate growth., * Actively participates in incoming call support ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Guide for Expats Living in France](https://www.wearedevelopers.com/magazine/305-guide-for-expats-living-in-france) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)