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# Systems and Network Operations Specialist

- **Company:** JOB DIVA INC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $68,640.0 - $79,040.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Outlook, Cloud Computing, Domain Name System (DNS), Microsoft Office, Computer Network Operations, Information Technology, 3-tier Architectures
- **Published:** July 9, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=wkjdnw09prvv1eg1pbdvc2i59i8c2x01161ji2zesa7n9avk5oeonhko8x19lmnq&compid=0/jobs/32563910#/jobs/32563910

## About the Role

* Microsoft 365
 * Azure
 * DNS
 * Microsoft Office
 * Outlook

Must-Haves

 * Approximately 5+ years of IT experience.
 * Strong Azure administration experience.
 * Excellent troubleshooting abilities.
 * Strong general infrastructure background.
 * Comfortable handling escalations.
 * Ability to independently investigate and resolve issues.
 * Confident communication skills.

## Description

* Serve as the primary operational support resource.
 * Manage and support cloud infrastructure.
 * Handle escalated Tier 2/Tier 3 issues.
 * Work closely with the operations team to resolve technical problems.
 * Review and manage incoming tickets.
 * Determine whether tickets belong to the infrastructure team or should be routed elsewhere.

Troubleshooting

 * Diagnose and resolve:
 * Microsoft 365 issues
 * Azure administration issues
 * Outlook and Office-related problems
 * DNS-related issues
 * User access and administration issues
 * General IT infrastructure problems

Project Support

 * While heavily operational, the role will also assist with infrastructure-related projects as needed.
 * Primary focus remains operations support rather than project delivery.


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