> Markdown version of [/jobs/ext/12171-technical-support](https://www.wearedevelopers.com/jobs/ext/12171-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support - **Company:** Donna - **Location:** Gent, Belgium - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Zendesk - **Published:** May 29, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=8414ffd609f8762c ## About the Role Do you have experience in Technical support?, Do you have a Bachelor's degree?, * Strong drive, lots of energy and a big willingness to learn and absorb knowledge. * Friendly, clear, and confident communicator who makes things feel easy for our customers * Problem-solving mindset with technical affinity: you enjoy digging in, finding answers, and helping people move forward. You are not afraid to use AI. * Fluent in English + either Dutch or French * Bonus: experience with support tools Zendesk (admin-level, not just user) * One year of professional experience in the customer support ## Description The Technical Support Engineer role sits within our Customer Experience team (alongside Customer Success and Implementation Engineers), and has a clear mission: make sure every Donna user feels heard, helped, and set up for success. Because customer adoption is one of our key metrics, we want to provide a frictionless experience to our users, who are not always going to request support. Thats's why there is a second mission that's just as important: be the radar. You'll be the person closest to what users actually struggle with day-to-day, and you'll translate those patterns into actionable signals for our CS and Product teams., * Spot recurring patterns in conversations and interactions and turn them into structured insights towards the organization + for CS: "this account is struggling" + for Product: "this feature needs improvements" + for the team: "this onboarding gap keeps showing up" * Channel real customer painpoints into fixes, improvements and documented based on your prioritization insights Run and improve support * Be the first point of contact for Donna users: fast, clear, and empathetic * Monitor usage patterns and proactively flag accounts that need attention * Keep the Help Center alive: new features ship constantly, and the docs need to keep up * Actively use and evaluate AI tools to work faster and smarter: from drafting responses to generating help content to spotting patterns in ticket data * Always think one step ahead: how does this process hold up when we have 3x the customers? Build for scale from day one, not as an afterthought ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Angstfreude - AI and Corporate Culture - The Thrill and the Threat](https://www.wearedevelopers.com/videos/100354-angstfreude-ai-and-corporate-culture-the-thrill-and-the-threat) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)