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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Founding Solutions Engineer - **Company:** Serval, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $200,000.0 - $300,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Audit Trail, Software as a Service, Cloud Computing, Software Debugging, Human Resources Information System (HRIS), Identity and Access Management, Okta, Large Language Models, B2b Software - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9fe1a573177058fd ## About the Role * A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it. * Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting. * A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features. * Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise. * Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next., * 5+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company. * A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders. * Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck. * Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org. * Excellent communication and storytelling, translating complex concepts for both engineers and executives. * A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team. * Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus. ## Description This is our founding Solutions Engineer: the first technical seller at Serval and the person who defines what world-class solutions engineering looks like here. You'll own the technical side of the pre-sales cycle for prospective customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SEs will use., * Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in. * Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against. * Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot. * Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on. * Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account. * Build the foundational SE toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning. * Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them. ## Related Videos - [ Your Code Is the Sales Team Now](https://www.wearedevelopers.com/videos/100327-your-code-is-the-sales-team-now) - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [Why Great Developers Stay Poor](https://www.wearedevelopers.com/videos/100102-why-great-developers-stay-poor) - [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software) - [No Keys for the Robot: GitOps as the Control Plane for Autonomous Agents](https://www.wearedevelopers.com/videos/100095-no-keys-for-the-robot-gitops-as-the-control-plane-for-autonomous-agents) - [Stop Wasting Money on Ads: How to Actually Reach Developers](https://www.wearedevelopers.com/videos/1799-stop-wasting-money-on-ads-how-to-actually-reach-developers) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Events like RSAC Get You CISOs. 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