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# IT Support Specialist

- **Company:** BayMark Health Services
- **Location:** Lewisville, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Network Troubleshooting, Microsoft Office, Information Technology
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d3d4750d019ae230

## About the Role

BayMark Health Services is currently seeking a motivated, qualified, knowledgeable IT Professional. Primary responsibilities include user hardware & software support, installation of computer systems & software, configuration, new user account creation and printer support.

Responsibilities:

 * Excellent communication skills with a commitment to understanding customer requirements as well as business objectives
 * Commitment to supporting new technology implementation
 * Patience and ability to train users in both new and existing IT systems
 * Constant willingness to provide assistance with technical issues, as needed
 * Problem solving skills to revise existing systems and suggest improvements
 * Ability to document solutions to issues
 * Ability to work onsite
 * Participate in an On-Call rotation which requires after hours and weekend coverage, * Associates degree with applicable certifications preferred
 * 4 years' experience as an IT Professional in a service desk setting (Hospital IT a plus)
 * Proven ability to troubleshoot hardware, software, and network issues quickly and effectively
 * Proficient in Microsoft Office, Windows 10
 * Critical thinking skills and an analytical mind with strong problem-solving abilities
 * Enthusiastic about working collaboratively
 * Excellent communication and presentation skills
 * Pleasant demeanor and strong customer service skills
 * Solid interpersonal skills
 * Satisfactory drug screen and background check

## Description

* Responding in a timely manner to service issues and requests sent in through the help desk software
 * Providing technical support for all departments across multiple physical locations
 * Ability to travel 1-3 days when required


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