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# Desktop Support Technician

- **Company:** Apptad Inc.
- **Location:** Portland, OR, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Desktop Computing, Issue Tracking Systems, System Center Configuration Manager, Software Deployment, Peripherals, Microsoft InTune, Servicenow
- **Published:** July 9, 2026
- **Apply:** https://www.careerjet.com/jobad/usc6bb9e0f13166b40f7e79d71167c7e1c

## About the Role

* L2 Engineer 2 5 years of experience in deskside/end-user support or IT field services.
 * L3 Engineer 2 5 years of experience in deskside/end-user support or IT field services.
 * Strong knowledge of Windows and macOS environments.
 * Basic Understanding of device imaging and management tools (e.g., SCCM and Intune).
 * Excellent communication and customer service skills.
 * Experience supporting hybrid work environments.
 * Experience with ticketing systems like ServiceNow.

## Description

* We are seeking a proactive and detail-oriented Deskside Support Technician to join our IT support team.
 * This role is responsible for delivering hands-on technical support to end users, provisioning and deploying devices, setting up and maintaining conference rooms and lab environments, and managing hardware assets throughout their lifecycle., * Image, and deploy laptops, desktops, mobile devices, and peripherals.
 * Perform hardware/software installations, upgrades, and troubleshooting.
 * Provide Tier 1 2 onsite and deskside support to end users.
 * Install, configure, and maintain AV equipment in meeting rooms.
 * Support video conferencing systems.
 * Set up lab environments for testing, demos, and training sessions.
 * Track and manage IT hardware inventory (procurement, deployment, returns, and disposal).
 * Maintain accurate asset records using IT asset management tools.
 * Coordinate RMA and warranty support with vendors as needed.
 * Ensure timely response to incidents and service requests via ticketing system (SNOW).
 * Follow ITIL best practices for change and incident management., Title : Desktop Support Technician Location : Portland Oregon(Onsite) Contract Job Summary We are seeking a proactive and detail-oriented Deskside Support Technician to joi…
 + 3 hours ago
 + Apply easily


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