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# IT Engineer

- **Company:** Tier 3 Technology Solutions, LLC
- **Location:** Ankeny, IA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Networking Basics, Azure Active Directory, Software Configuration Management, Software Troubleshooting, Microsoft InTune, Documentation System, 3-tier Architectures
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1181562ad5b1ddac

## About the Role

* A genuine passion for helping people, not just fixing computers
 * 1+ years of IT support experience (helpdesk, field tech, or similar)
 * Working knowledge of Windows environments, Microsoft 365, and basic networking
 * Strong troubleshooting instincts - you think logically, stay calm under pressure, and do not give up
 * Clear, professional communication - written and verbal
 * A team-first attitude and a willingness to learn and grow
 * Ability to work in person at our Ankeny, Iowa office and travel to client sites as needed

Nice to Have

 * CompTIA A+ or Network+ (or in progress)
 * Experience with RMM tools, PSA platforms, or documentation tools
 * Familiarity with Microsoft Entra ID, Intune, or Active Directory, Attention to Detail - Read This

## Description

As an IT Engineer, you are on the front lines of our client experience. You are the first voice our clients hear when something breaks, and the calm presence that gets them back to work. This is not a ticket-closing role. It is a problem-solving role where the measure of success is whether the client's day got better because you showed up.

You will handle a wide range of requests - from password resets and connectivity issues to hardware troubleshooting and software configuration. No two days look the same. Strong communication matters just as much as technical skill here.

What You Will Do

 * Be the first point of contact for client support requests via phone, email, and our ticketing system
 * Troubleshoot hardware, software, networking, and Microsoft 365 issues with speed and professionalism
 * Document every ticket thoroughly - clear notes, accurate time, next steps logged before you close
 * Follow our proactive maintenance checklists and flag issues before they become client problems
 * Communicate with clients in plain language - no jargon, no confusion, no leaving them in the dark
 * Work collaboratively with Senior and Escalation Engineers when issues need a second set of eyes
 * Represent Tier 3 on-site at client locations in a professional manner
 * Operate with a security-first mindset in every client environment


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