> Markdown version of [/jobs/ext/1217877-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/1217877-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician

- **Company:** ENDURION LLC
- **Location:** Fort Liberty, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Databases, Microsoft Office, Network Administration, Office Automation, Remote Desktop Services, Remote Desktop Protocol (RDP), SC Clearance, DameWare, User Accounts
- **Published:** July 9, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9021332/service-desk-technician

## About the Role

* Must have DoD 8570 IAT Level I certification.
 * Must be able to maintain DoD 8570 IAT Level I certification through continuing education or re-certification.
 * Must possess a current Secret clearance.
 * Secret or TS Clearance.

## Description

Endurion is seeking a Service Desk Tech who will interface directly with supported end-users to provide hardware, software, network, and applications problem resolution. The ideal candidate will be proficient with industry standard desktop operating systems and office automation software suites. Excellent verbal and written communication skills are required. Special Operations Force experience is preferred but not required. The role involves working rotating shift schedules, including nights, weekends, and holidays., * Serve as the initial point of contact for resolving desktop, laptop, and mobile-related problems in a 70,000+ customer enterprise.

 * Provide VIP-level support to USSOCOM executive-level users and their staff, as required.
 * Troubleshoot, research, diagnose, document, and resolve technical issues related to Windows 10, Windows 8, Windows 7, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment via telephone.
 * Document, track, resolve, and report on problems and work orders using the Remedy Action Request database system.
 * Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers globally.
 * Determine the appropriate special team (Desktop Support, Customer Support, Network Administration, or System Administration) for unresolved issues and assign tasks accordingly.
 * Install, maintain, and troubleshoot server, network, system, and application issues.
 * Possess technical experience in the setup, operation, and troubleshooting of associated and follow-on operating systems.
 * Experience with Dameware, RDP, and Terminal Services is required.
 * Perform incident management functions, including trending, prioritization, and communicating findings with senior organizational team members.
 * Perform other duties as required.


## Related Videos

- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Branch your database like your code:  How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)