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# IT Field Engineer, POS

- **Company:** IDR, Inc.
- **Location:** Nashville, TN, United States
- **Experience:** Expert
- **Salary:** $72,800.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Networking Hardware, Network Troubleshooting, Network Architecture, Ruby, Information Technology, Verifone
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2c7ede837c026197

## About the Role

* High school diploma or G.E.D., with an Associate's degree in IT, Computer & Information Systems, Computer Science, preferred.
 * Minimum of five (5) years of experience in desktop support, helpdesk, or customer support environments.
 * Prior experience supporting Point-of-Sale (POS) systems, especially VeriFone VASC, Commander, or similar devices.
 * Proven ability to troubleshoot hardware and network issues, including printers, scanners, and payment terminals.
 * Valid VeriFone VASC Commander/Topaz/Ruby 2 Certification or equivalent, with willingness to obtain if not already certified.

What's in it for you?

 * Opportunity to work in a dynamic, retail-focused environment with a focus on technology support.
 * Gain experience supporting industry-leading POS hardware and infrastructure.
 * Ability to develop your skills in a hands-on, travel-intensive role.
 * Join a team of dedicated professionals in a fast-paced retail support setting.
 * Be part of a company that values continuous improvement and excellent customer service., * 25+ Years of Proven Industry Experience in 4 major markets.
 * Employee Stock Ownership Program.
 * Dedicated Engagement Manager who is committed to you and your success.

## Description

IDR is seeking a IT Field Engineer, POS to join one of our top clients for an opportunity supporting retail locations in Middle Tennessee. This role involves hands-on technical support and maintenance of POS systems, back-office equipment, and network infrastructure at multiple retail sites, primarily in a travel-intensive environment. The organization operates within the retail and convenience store industry, focusing on supporting VeriFone environments and related hardware., * Provides on-site support and maintenance for retail POS systems, back-office hardware, and network equipment.

 * Specializes in VeriFone POS devices (such as Ruby, Sapphire, Commander) and associated hardware.
 * Coordinates support processes, documentation, and training activities across multiple store locations.
 * Conducts troubleshooting, installations, upgrades, and ongoing maintenance to ensure seamless technology operations.
 * Works primarily in the field supporting retail environments with a focus on excellent customer service and problem resolution.


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