> Markdown version of [/jobs/ext/1218244-manager-problem-management](https://www.wearedevelopers.com/jobs/ext/1218244-manager-problem-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Problem Management - **Company:** Solera Holdings, Inc. - **Location:** Westlake, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Information Technology Operations, Operational Data Store - **Published:** July 9, 2026 - **Apply:** https://solera.wd5.myworkdayjobs.com/Global_Career_Site/job/Westlake-Texas/Manager--Problem-Management_JR-019812 ## About the Role * 5+ years in IT operations, incident, or problem management roles * Previous experience managing or supervising a team * Proven track record of improving delivery performance and operational discipline Technical & Operational Skills * Strong understanding of incident and problem management processes * Experience driving RCA quality and corrective action tracking * Ability to interpret operational data and turn it into actionable insights Leadership & Behaviour * Strong people leader-sets expectations, holds people accountable, and drives performance * Direct, clear communicator who is comfortable giving candid feedback * Highly organized and structured in approach to work * Comfortable operating in a fast-paced, high-pressure environment * Focused on outcomes, not just activity ## Description We are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform. This is a hands-on leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization. What You'll Do Team Leadership & Performance Management * Lead, manage, and develop a team of problem management analysts * Set clear expectations, goals, and performance standards for the team * Monitor individual and team performance, addressing gaps quickly and directly * Provide regular coaching, feedback, and support to improve capability and delivery * Ensure the team operates with a strong sense of ownership and accountability Problem Management Execution * Ensure the team consistently identifies, logs, and prioritizes problems across incidents * Enforce high-quality root cause analysis (RCA) standards across all work * Maintain oversight of problem lifecycle to ensure timely progress and closure Accountability & Delivery Discipline * Hold engineering and product teams accountable for root cause identification and fix delivery * Track corrective actions and intervene where progress stalls * Escalate risks and blockers clearly and early Data, Reporting & Insight * Oversee analysis of incident trends to identify systemic issues * Ensure accurate, consistent reporting on problem management performance * Use data to drive priorities and focus team effort where it matters most Process Ownership & Maturity * Establish and enforce problem management standards, processes, and governance * Ensure alignment with incident management and change processes * Drive consistency in how problem management is executed across teams Cross-Functional Collaboration * Act as the key interface between problem management, NOC, engineering, and product teams * Challenge constructively to drive better outcomes * Ensure clear communication and alignment across stakeholders ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Dos and don'ts with react hooks. 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