> Markdown version of [/jobs/ext/1218418-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1218418-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Robert Half - **Location:** Doral, FL, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Productivity Software, Wi-Fi Technology, Diagnostic Tools, Zendesk, Servicenow - **Published:** July 9, 2026 - **Apply:** https://www.juju.com/job/00000000gejqy0 ## About the Role + Basic knowledge of Windows/macOS and common productivity tools (e.g., Microsoft 365). + Familiarity with ticketing systems like ServiceNow or Zendesk. + Patience and customer-service orientation. + Basic networking knowledge (Wi-Fi, VPN). + Attention to detail and strong documentation habits., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description Robert Half is hiring a Help Desk Technician in Doral, FL A help desk role provides frontline IT support to users experiencing technical issues. It combines customer service, troubleshooting, and administrative tasks to ensure smooth IT operations. Core Duties and Responsibilities + Respond to support requests via phone, email, chat, or ticketing systems. + Log and track tickets with complete incident details (user info, device, symptoms, steps taken). + Troubleshoot common issues such as email problems, printer errors, VPN failures, and software malfunctions. + Provide remote or in-person support using diagnostic tools and remote-control software. + Perform account management tasks like password resets and account unlocks. + Escalate unresolved issues to Tier 2 or Tier 3 support with detailed notes. + Assist with onboarding by preparing and configuring new employee equipment. + Maintain documentation, including knowledge base articles and troubleshooting guides. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)