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# Helpdesk & End User Support Technician

- **Company:** Trimlite LLC
- **Location:** Puyallup, WA, United States
- **Salary:** $52,000.0 - $66,560.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Cloud Engineering, Cyber Security, Information Systems, Issue Tracking Systems, Networking Basics, Azure Active Directory, Microsoft SharePoint, Office365, Information Technology, User Accounts
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d8746c3bc98c4f18

## About the Role

Trimlite is seeking a motivated IT Support Technician to join our team and provide hands-on support for end users. This role is ideal for a 3rd or 4th year college student pursuing a degree in Information Technology, Computer Science, or a related field., * Basic knowledge of Windows OS, networking fundamentals, and Microsoft 365 tools.

 * Strong problem-solving and communication skills.
 * Preferred Qualifications
 * Previous IT support experience (internship, helpdesk, campus IT, or projects).
 * Familiarity with Active Directory, Azure AD, or ticketing systems.
 * Interest in IT support, networking, or cloud engineering., * Are you currently enrolled in a Bachelor's degree program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field?, * Help desk: 1 year (Required)

## Description

* Provide first-level technical support to employees via ticketing system, email, and in-person.
 * Troubleshoot hardware, software, and connectivity issues.
 * Assist with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
 * Set up and configure new user accounts, devices, and workstations.
 * Respond to and resolve helpdesk tickets.
 * Support account management, password resets, and permissions.
 * Prepare and deploy laptops and equipment.
 * Maintain inventory of IT hardware.
 * Document troubleshooting steps and IT procedures.


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