> Markdown version of [/jobs/ext/1218706-tier-1-technical-support](https://www.wearedevelopers.com/jobs/ext/1218706-tier-1-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Technical Support - **Company:** Robert Half - **Location:** Brooklyn, IA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Basic Access Authentication, Business Software, Cyber Security, Desktop Environments, Issue Tracking Systems, Networking Basics, Remote Desktop Services, Phishing, Remote Service Software, TeamViewer, Office365 - **Published:** July 9, 2026 - **Apply:** https://www.juju.com/job/00000000gesscw ## About the Role Description We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners., * Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices. Requirements * At least 2 years of experience in desktop support, help desk, or technical support environments. * Hands-on knowledge of Active Directory, including password resets and basic user support activities. * Experience supporting Microsoft Windows systems and Microsoft Office 365 applications. * Familiarity with ticketing systems and service desk workflows for incident tracking and resolution. * Working knowledge of mobile device support, laptop hardware troubleshooting, and application support. * Understanding of networking fundamentals, structured cabling, and remote support technologies. * Strong communication skills with the ability to work effectively with users, vendors, and technical teams. * Technical certifications such as A+ or Network+ are considered an advantage. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description * Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process. * Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories. * Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety. * Diagnose problems involving operating systems, business applications, and interface components to keep users productive. * Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed. * Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately. * Perform account support tasks in Active Directory, such as password resets and basic access assistance. * Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations. ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Passkeys: Truly Phishing-Resistant? 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