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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Communications Construction Group, LLC. - **Location:** West Chester, PA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, VoIP, Computer Networks, System Configuration, Software Maintenance, Remote Service Software, Enterprise Software Applications, Information Technology - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8cbee57a8de8e966 ## About the Role * Minimum 1 year of IT service and desktop support experience. * Comprehensive Windows 11 knowledge and familiarity with its environment. * Proficiency in Microsoft Office 365, Google Enterprise/Workspace and Active Directory * Proficient in configuring and troubleshooting workstations and network printers. * Basic network troubleshooting skills and connectivity problem-solving capabilities. * Superb verbal and written communication skills across all organizational levels. * Proven ability to create clear technical and end-user documentation. * Strong problem-solving skills with the ability to maintain familiarity with evolving IT technologies. * Ability to thrive and manage tasks effectively in a fast-paced environment. ## Description The IT Support Specialist provides comprehensive first and second-line technical support to end-users across enterprise IT operations. This role is responsible for identifying, researching, and resolving complex technical issues across multiple subsidiaries, maintaining device deployments, and ensuring strict system compliance and documentation., * Provide multi-level technical support (Tier 1-2) via phone, email, and remote support tools to ensure rapid issue resolution. * Build, image, and configure PC equipment and laptops in strict accordance with corporate standards. * Perform routine hardware and software maintenance, troubleshooting workstation performance and system anomalies. * Instruct and train end-users individually or in groups on hardware operations and internally developed enterprise applications. * Administer the IT asset lifecycle, executing hardware refresh initiatives, new hire equipment setups, and software license tracking. * Manage mobile environments, including cell phone and smartphone provisioning, configuration, and tracking using Mobile Device Management (MDM) software. * Maintain accurate inventory logs of all active and retired hardware/software assets. * Perform basic network support, device installations, and workstation connectivity configurations across office and warehouse environments. * Deploy and maintain corporate VOIP/Zoom phone configurations, ensuring flawless operational support and end-user training. * Travel to regional job sites as required to support infrastructure upgrades, workstation deployments, and physical connectivity configurations. * Author and maintain high-quality technical documentation, standard operating procedures (SOPs), system configurations, and open case reports. * Submit access tickets to provision users with access to applications & software programs. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)