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# Product Support Specialist

- **Company:** Blue Signal
- **Location:** Houston, TX, United States
- **Salary:** $54,080.0
- **Contract:** Permanent contract
- **Skills:** Business Systems, Microsoft Dynamics 365 Finance & Operations
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2dbeb5458b0c3a6f

## About the Role

* Relevant industry experience is required.
 * A background in consumer lighting products is required.
 * Strong technical product knowledge and troubleshooting ability
 * Experience supporting physical products in a customer service, product support, showroom, or related environment
 * Comfort working in systems such as D365, CRM, ERP, ticketing, or order management tools
 * Excellent verbal and written communication skills
 * Professional, luxury minded presentation and customer interaction style
 * Able to manage multiple priorities in a fast-paced support setting
 * Degree preferred, but not required, relevant experience may substitute
 * ALA certification is welcome but not required

Preferred Candidate Profile

 * Communicates with confidence and professionalism
 * Enjoys helping customers and trade partners solve detailed product issues
 * Balances urgency, accuracy, and customer care
 * Brings a collaborative mindset and works well across internal and external teams
 * Can step into a high priority opening and contribute quickly

## Description

* Act as the primary point of contact for product inquiries, troubleshooting, and after-sales technical assistance.
 * Assist customers and trade partners with installation, assembly, finish, replacement part, and product performance concerns
 * Handle a steady daily volume of support activity across phone, email, and chat while maintaining a polished service experience
 * Support a broad customer base that includes homeowners, interior designers, builders, architects, distributors, and showroom personnel
 * Research and resolve issues by reviewing product specifications, installation materials, order details, and historical case information
 * Partner with vendors and internal teams to move cases forward quickly and accurately
 * Document interactions, findings, and next steps in business systems such as CRM, ERP, ticketing, or order management platforms
 * Escalate complex issues appropriately while maintaining ownership and follow through
 * Spot recurring trends and share ideas that can improve product quality, packaging, workflows, and customer outcomes
 * Represent the brand with strong communication, sound judgment, and a service first mindset


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