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# Onsite Support Engineer {Blue Ash, OH}

- **Company:** Matlen Silver
- **Location:** Ash, OH, United States
- **Salary:** $104,000.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Monitoring of Systems, Reliability Engineering, Enterprise Software Applications, Cloud Platform System, Reliability of Systems, HybridCloud, Hardware Infrastructure, Dynatrace
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cece009a7e96cae8

## About the Role

* Top 3 Must-Have Skills (Non-Negotiable) 1. Major Incident Management (Highest Priority)
 * Must have led P1/P2 production incidents as an Incident Commander or Bridge Lead.
 * Should have hands-on experience driving war rooms/bridge calls, coordinating cross-functional teams, and communicating with leadership.
 * Candidates who only "participated" in incidents will not be considered.

 2. Root Cause Analysis (RCA) / Problem Management

 * Strong experience conducting structured RCA using methodologies such as:
 * 5 Whys
 * Fishbone Analysis
 * Timeline Reconstruction
 * Must have driven corrective and preventive actions through completion-not simply documented findings.

 3. Production Troubleshooting

 * Proven ability to troubleshoot production issues across:
 * Cloud environments
 * On-Prem infrastructure
 * Enterprise Store/POS systems
 * Strong experience using monitoring and observability tools such as Dynatrace, Azure Monitor, or similar platforms.
 * Comfortable analyzing logs, dashboards, metrics, and application behavior under production pressure.
 * Desired Skills:
 * Enterprise Point of Sale (POS) systems experience
 * Automation and scripting experience
 * Experience supporting hybrid Cloud + On-Prem environments
 * Willingness to travel as needed (approximately every 4 weeks)

## Description

Job Summary: Seeking an experienced Site Reliability Engineer with a strong Production Support background. This role focuses on leading major production incidents, driving root cause analysis, improving system reliability, and supporting enterprise applications across cloud and on-prem environments. Candidates should be comfortable working with code, automation, and production troubleshooting.

Project Details:

 * Lead P1/P2 Major Incident Management and bridge calls
 * Drive RCA and Problem Management to closure
 * Troubleshoot production issues across Cloud, On-Prem, and Enterprise/POS environments
 * Collaborate with Engineering teams to improve production stability
 * Rotating on-call support and occasional travel for site go-lives


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