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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Transact Campus, Inc - **Location:** Alpharetta, GA, United States - **Experience:** Experienced - **Salary:** $44,900.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Database Queries, Domain Name System (DNS), Web Browsers, Issue Tracking Systems, Linux Servers, Networking Basics, PCI Data Security Standards, SQL Databases, Systems Integration, TCP/IP, Windows Desktop, Enterprise Software Applications, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Web Technologies - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=82fcf5274312b72f ## About the Role * Practical experience in Information Technology, Engineering, or related technical field * 2-4 years of technical support or software troubleshooting experience * Strong analytical and problem-solving skills with attention to detail * Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users * Experience with SQL databases and basic query writing * Familiarity with Windows and/or Linux server environments * Understanding of web technologies (HTTP/HTTPS, APIs, web browsers) * Customer service orientation with patience and empathy * Ability to work independently and manage multiple cases simultaneously * Willingness to learn new technologies and adapt to changing environments, * Bachelor's degree in Computer Science or related field of study * Experience in healthcare, higher education, or financial services technology * Knowledge of payment processing systems and PCI compliance * Familiarity with campus card/ID systems or access control technologies * Experience with enterprise software integrations and APIs * Understanding of network fundamentals (TCP/IP, DNS, firewalls) * Experience with ticketing systems and customer support tools * Previous experience in mission-critical environments, * Collaboration, adaptability, problem-solving, customer focus, technical curiosity, and continuous learning. * Demonstrates integrity, respect, and an entrepreneurial spirit aligned with Illumia's core values. * Humble: The right leaders for Illumia don't need to own the spotlight - they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room. * Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks. * Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out. ## Description * The Technical Support Engineer serves as the frontline technical problem-solving expert, diagnosing and resolving complex software and hardware issues for customers in mission-critical environments across healthcare, higher education, and corporate campuses. This role is responsible for delivering exceptional technical support, contributing to knowledge sharing, and driving process improvements that enhance overall support deliveryl. Who you will work with: You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You'll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you'll work with Product Management, Engineering, and Quality Assurance teams to escalate complex issues and contribute to product improvements. You'll also interface directly with customers ranging from IT administrators and system integrators to end-users in hospitals, universities, and corporate campuses, requiring excellent communication skills across diverse technical backgrounds., * Troubleshoot software and hardware issues across Illumia's product portfolio for customers in healthcare, higher education, and corporate environments. * Collaborate with internal teams to resolve escalated cases and ensure timely resolution. * Document solutions and contribute to the knowledge base for team-wide learning and efficiency. * Drive process improvements that enhance overall support delivery and customer satisfaction. * Serve as a trusted technical advisor to customers in mission-critical environments across Illumia's diverse product portfolio., The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law. What is good to know: This role may require occasional evening or weekend work to support customers in different time zones or during critical system implementations. Some travel may be required for on-site customer support or training opportunities (typically less than 5%). The position offers significant growth opportunities within our three-group structure, with clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success. ## Related Videos - [Slopquatting, API Keys, Fun with Fonts, Recruiters vs AI and more - The Best of LIVE 2025 - Part 2](https://www.wearedevelopers.com/videos/1765-slopquatting-api-keys-fun-with-fonts-recruiters-vs-ai-and-more-the-best-of-live-2025-part-2) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)