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# Intermediate Help Desk Specialist

- **Company:** Insperity Inc
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $48,000.0 - $54,650.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IBM AIX, Apple Mac Systems, Databases, File Systems, Ethernet, Microsoft Exchange Server, File Explorer, Issue Tracking Systems, TCP/IP, Information Technology
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=96d63ec51df50ffc

## About the Role

* High School Diploma or equivalent is required.
 * Three to five years of experience in computer systems, IT support, or IT help desk environment is required.
 * Excellent customer service and interpersonal skills; telephone etiquette, ability to use customer service standards and follow guidelines, as well as to help others interpret policy.
 * Thorough understanding of trouble ticket process, excellent organizational skills, strong oral and written communications skills (technical and non-technical).
 * Basic understanding of telecommunications, network, and desktop knowledge is highly desirable, including experience in: PBX, voice mail, and peripheral devices, AIX, Microsoft Exchange, Microsoft Explorer, Microsoft Windows, Mac Operating Systems (OS), Microsoft M365 and Teams, Ethernet, TCP/IP, IP.
 * Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment. Familiar with modern office methods, practices, procedures, and equipment, as well as filing systems and business letter writing. Competent in correct English usage, grammar, spelling, punctuation, and arithmetic.

## Description

This position is responsible for providing first-tier support for technology-related issues., * Provides first-tier support for technology related issues.

 * Enters call data and trouble ticket reports into database.
 * Enhances and develops quality suport methods and communications skills through coaching feedback and other developmental approaches.
 * Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures.
 * Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically acurate solutions to customers.
 * Attends training sessions and assists in training workshops.
 * Participates in team projects that enhance the quality or efficiency of help desk service.
 * Assists in special product-related issues as needed.
 * Maintains a high level of client trust and confidence in the group's knowledge of and concern for client's needs.


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