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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow APM / CMDB Analyst - **Company:** Revel IT - **Location:** Columbus, OH, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Application Portfolio Management, Business Software, Configuration Management Databases, Cyber Security, Data Validation, Data Governance, Application Data, Data Classification, Data Ingestion, Servicenow - **Published:** July 9, 2026 - **Apply:** https://www.techlifecolumbus.com/job/37164-senior-servicenow-apm-cmdb-analyst-remote-hybrid-1060262-columbus-ohio/ ## About the Role * Hands-on experience with ServiceNow Application Portfolio Management (APM) module * Understanding of CMDB, CSDM, ITOM, and Enterprise Architecture frameworks * Experience with application lifecycle management and portfolio rationalization * Familiarity with integrations, APIs, and data automation within ServiceNow * Experience supporting governance forums and compliance/audit activities Key Competencies * Customer Focus: Understands user needs and delivers value-driven solutions * Data & Process Discipline: Ensures accuracy, governance, and standardization * Collaboration: Works effectively across IT, Cybersecurity, and Business teams * Analytical Thinking: Leverages data to drive decisions and continuous improvement * Communication: Tailors messaging to executives, technical teams, and stakeholders ## Description The Senior ServiceNow APM / CMDB Analyst contractor is responsible for supporting the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the ServiceNow platform. This role plays a critical part in advancing the client's enterprise CMDB strategy by establishing a trusted, accurate, and complete system of record for application and service data., * Establishes a single source of truth for application data across the enterprise * Enables cost optimization, risk reduction, and improved investment decisions * Enhances governance, audit readiness, and operational transparency * Supports strategic initiatives including CMDB modernization and cybersecurity transformation, APM & CMDB Strategy Execution * Partner with the CMDB Practice Owner to develop and execute a multi-year CMDB and APM transformation roadmap * Support the establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks * Drive adoption of APM capabilities across IT and business domains * Application Portfolio Management * Develop and maintain a comprehensive inventory of business applications within ServiceNow APM * Define and operationalize application lifecycle processes, including onboarding, maintenance, rationalization, and retirement * Enable decision-making for application investment, sustainment, modernization, or decommissioning Data Governance & Quality Management * Establish and enforce standards for application and CMDB data quality, completeness, and integrity * Perform ongoing data validation, certification, and reconciliation activities * Identify and remediate data quality issues, including duplicate or incomplete records ServiceNow Configuration & Data Model Management * Design, configure, and maintain APM and CMDB data models, relationships, and workflows * Ensure alignment with enterprise architecture standards and integration patterns * Support integrations and automated data ingestion across systems Security, Risk, and Data Classification * Implement and maintain appropriate access controls for application and CMDB data * Support application classification efforts, including criticality, risk, and data sensitivity * Ensure alignment with cybersecurity, audit, and compliance requirements Stakeholder Engagement & Communication * Partner with application owners, IT teams, and business stakeholders to maintain accurate portfolio data * Translate technical concepts into business-friendly insights and recommendations * Support governance forums (e.g., PMRB, architecture review boards) with reporting and analysis Performance Measurement & Reporting * Define and monitor KPIs for application portfolio health, data quality, and business value * Develop dashboards and reports providing visibility into application cost, risk, and performance * Support leadership reporting and strategic planning activities * Continuous Improvement * Identify opportunities to improve APM processes, automation, and reporting capabilities * Drive enhancements that support application rationalization, cost optimization, and risk mitigation * Stay current on ServiceNow platform capabilities and industry best practices ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [When React Meets Reality: Building a Real-Time Control Room for Autonomous Vehicles](https://www.wearedevelopers.com/videos/2091-when-react-meets-reality-building-a-real-time-control-room-for-autonomous-vehicles) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Events like RSAC Get You CISOs. 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