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# Desktop Support Specialist

- **Company:** Alliance Benefit Group Medical Services, L.L.C.
- **Location:** Madison, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Ubuntu (Operating System), Databases, Linux, Monitoring of Systems, Virtual Private Networks (VPN), Linux System Administration, Queue Management Systems, Service Pack, Software Engineering, Information Technology, Patch Management, Laptops, User Administration, User Accounts
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=11f9ba5d78d6446f

## About the Role

* An Associate's degree (A.A.) in Computer Science, MIS, or a related field preferred (but not required).
 * 2 to 4 years of direct experience in an IT desktop support or helpdesk role in a professional environment with multiple users.
 * An active CompTIA A+ certification is a major plus!

Skills & Core Attributes:

 * Foundational technical troubleshooting skills across Windows and Linux environments.
 * Stellar customer service skills-you can translate complex technical jargon into friendly, simple terms for non-technical users.
 * High self-motivation, a strong sense of urgency, and keen attention to detail.
 * Excellent time-management skills with the flexibility to shift priorities on the fly.
 * A collaborative mindset; you thrive in a team-oriented environment but can also research solutions independently.

Physical & Environmental Expectations

 * Proven experience working effectively in a professional office environment.
 * Ability to remain in a stationary position for up to 8 hours a day.
 * Ability to move about the office to access machinery and regularly lift/move IT equipment up to 50 lbs.
 * Ability to communicate, detect, and exchange technical information clearly and continually.

## Description

* Technical Support & Troubleshooting: Provide top-tier, first-line technical assistance for hardware and software issues, diagnosing root causes to minimize user downtime.
 * Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring compliance tasks. Document your findings to help us build a sharper knowledge base.
 * User Account Management: Use Microsoft Active Directory and various business-critical applications to provision, modify, and manage user accounts securely.
 * Hardware & Software Lifecycle: Install, configure, and maintain laptops, monitors, VPN appliances, printers, mobile devices, and more. Keep our IT Asset Management database accurate and compliant.
 * Systems & Patch Management: Navigate and configure Windows and Ubuntu/Linux operating systems. Assist with testing and deploying security patches and software updates across the network.
 * Proactive Optimization: Monitor system performance to catch bottlenecks before they impact users, and contribute to internal IT training documentation.
 * On-Call Rotation: Participate in an after-hours on-call rotation to handle critical system alarms and urgent, business-impacting events.


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