> Markdown version of [/jobs/ext/1219776-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1219776-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - **Company:** FABLE HEALTH LLC - **Location:** Miami, FL, United States - **Salary:** $80,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Software Engineering, EHR Systems, Information Technology, User Accounts - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8b0f1f9e5f7d2a39 ## About the Role The ideal candidate has strong customer service skills, hands-on technical troubleshooting experience, and the ability to communicate clearly with users of all technical skill levels., * High school diploma or GED required; associate degree in Information Technology, Computer Science, or a related field preferred. * HIPAA compliance training required. * 1+ year of IT help desk, service desk, technical support, or related experience preferred. * Experience supporting users in a healthcare, clinical, medical office, or regulated environment strongly preferred. * Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications. * Experience with EMR/EHR systems, healthcare applications, or clinical software preferred. * Strong verbal and written communication skills. * Customer-first mindset with the ability to remain calm, professional, and helpful under pressure. * Strong attention to detail and ability to accurately document support activity. * Ability to handle confidential information with professionalism and discretion., The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important. ## Description Fable Health is seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff. This is a direct-hire opportunity supporting internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment., * Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff. * Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems. * Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues. * Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system. * Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed. * Deliver professional, patient, and customer-focused support to users of all technical skill levels. * Assist with basic user account setup, access changes, and application support as needed. * Support increased ticket or call volume during peak periods, system updates, and special projects. * Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Bitcoin SV: The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)