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# Technical Support Representative Specialist

- **Company:** WorldPay
- **Location:** Cincinnati, OH, United States
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Servicenow
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=407f5d65ecc632be

## About the Role

* Proven experience in a service desk role, preferably in a global or multi-site environment.

 * Experience with ServiceNow, with a focus in Service Operations Workspace consumption. Experience with other ITSM solutions is acceptable but SNOW is preferred.

 * Strong knowledge of ITIL framework and best practices.

 * Excellent leadership, communication, and interpersonal skills.

 * Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

## Description

Make your mark at one of the biggest names in payments. We're looking for a Technical Support Representative Specialist to join our ever evolving IT Deskside Support team and help shape the future of global commerce.

What you'll own

Service Delivery:

 * Ensuring timely and effective resolution of incidents and service requests.

 * Customer engagement over all channel types; phone, chat, walk-up, requests, etc.

 * Monitor service desk metrics and KPIs, identifying areas for improvement and implementing corrective actions.

 * Ensure compliance with ITIL best practices and company policies.

ServiceNow (SNOW) Consumption:

 * Manage and maintain Worldpay's interactions, incidents, and requests within the ServiceNow system.

 * Ensure adherence to documentation standards of work, SLA's, and other relevant activities within the system.

 * Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes.

Customer Engagement:

 * Build and maintain strong relationships with key stakeholders and clients; especially the assigned primary location(s) / region(s).

 * Ensure high levels of customer satisfaction through effective communication and problem-solving.


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