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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Support Specialist - **Company:** DKN Hotel, LLC - **Location:** Irvine, CA, United States - **Experience:** Experienced - **Salary:** $62,400.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Application Firewall, Microsoft Azure, Microsoft Online Services, Business Software, CompTIA Network+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Routing, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Software Vulnerability Management, Wireless Networks, ServiceNow IT Service Management, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Cisco - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6d6b133e611f072e ## About the Role 3-5 years of professional IT support experience. Strong Windows and Microsoft 365 support experience. Experience with Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, and Microsoft Teams. Exposure to Microsoft Intune, Windows 365, and endpoint management. Working knowledge of TCP/IP, DNS, DHCP, VPNs, switching, routing, VLANs, wireless networking, and firewall administration. Experience supporting enterprise endpoint security and identity management. Basic PowerShell scripting. Ability to independently manage an IT support queue while balancing multiple priorities. Strong troubleshooting, communication, customer service, and documentation skills. Preferred Certifications Cisco CCNA (preferred) Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) Microsoft 365 Fundamentals (MS-900) or Azure Fundamentals (AZ-900) CompTIA Network+ or Security+ Equivalent hands-on enterprise IT experience will be considered. Physical Requirements Coordinate multiple tasks simultaneously; stand, sit, and walk for extended periods; lift up to 40 pounds; travel to hotel properties as needed. ## Description The IT Systems Support Specialist is responsible for owning the day-to-day delivery of IT support services across DKN Hotels' corporate office and hotel portfolio. This position serves as the primary technical resource for end-user support, managing incidents from initial request through resolution while owning the IT ticketing system and overall employee technology experience. The role supports Microsoft 365, Active Directory, Microsoft Entra ID, Windows endpoints, endpoint management, networking, cybersecurity, and enterprise business applications. Candidates are expected to independently resolve the majority of support requests while collaborating with the Director of IT on infrastructure, security, automation, AI, and strategic technology initiatives. Essential Functions & Responsibilities * Own the IT ticketing system and serve as the primary technical resource for end-user support. * Manage support requests from initial contact through resolution, escalating only when elevated privileges, infrastructure changes, or specialized expertise are required. * Troubleshoot Windows, Microsoft 365, networking, printers, mobile devices, business applications, and endpoint hardware. * Use Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, Microsoft Teams, and SharePoint. * Support Microsoft Intune, Windows 365, endpoint deployments, software installation, patching, and device compliance. * Troubleshoot DNS, DHCP, TCP/IP, VPNs, wireless networking, switching, routing, VLANs, and firewall connectivity. * Monitor endpoint health and security alerts; assist with vulnerability remediation and security best practices. * Perform root cause analysis, maintain documentation, and improve standard operating procedures. * Utilize PowerShell and automation tools; assist with AI-powered automation and AI agents where appropriate. * Coordinate onboarding/offboarding, asset management, infrastructure projects, hotel openings, and technology deployments. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)