> Markdown version of [/jobs/ext/1220042-senior-implementation-manager](https://www.wearedevelopers.com/jobs/ext/1220042-senior-implementation-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Implementation Manager - **Company:** Invoca, Inc. - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Expert - **Salary:** $100,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Business Analytics Applications, Asana, JIRA, Software as a Service, Software Tools, Salesforce.Com, Systems Integration, Multi-Agent Systems, Web Technologies, Virtual Agents, Webhooks, GPT - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f85451a9c1e57939 ## About the Role * 5+ years of technical SaaS delivery experience in implementation, onboarding, or professional services, with hands-on technical delivery (e.g., IFM, quality management, or MarTech integration work). * 1-2 years of hands-on experience building, deploying, or managing agentic AI workflows - distinct from simply using AI tools like ChatGPT or Claude. Candidates should be able to speak concretely to architectures chosen, trade-offs evaluated, and measurable business outcomes delivered. * Proven expertise in enterprise-level project management, including executive stakeholder management, risk mitigation, and governance frameworks. * Ability to design, communicate, and execute new implementation strategies tailored to complex customer needs. * Experience running steering committees, executive reviews, and enterprise-level workshops. * Strong resource management skills, balancing customer demands with available team capacity. * Deep product expertise and the ability to translate technical concepts for executive-level decision-making. * Experience with CRM and project management tools (Salesforce, Jira, Monday.com). * Regional Availability: Must be located in the Central or Eastern Time Zone (CT or ET); Mountain and Pacific Time Zone candidates will not be considered. Requires early-morning availability to support UK and European customers., * Experience with marketing technologies (MarTech), call center integrations, and analytics platforms. * Knowledge of agile project management methodologies. * Strong technical background in SaaS integrations, APIs, and web technologies., We're looking for someone who blends technical delivery expertise with a customer success mindset and a genuine track record of building and managing AI agents - not just using them. The ideal candidate is not from a purely consultative or program management background. This role requires hands-on technical delivery ability alongside relationship management and executive communication skills. Think: technical implementation experience + CSM-style outcome focus + proven track record building agents. Success in this role is defined by helping customers achieve measurable business outcomes - not simply getting them through an onboarding checklist. A strong reference profile is a technical project manager with MarTech background who currently performs as a top implementer: someone who understands the technology, can build with it, and translates it into customer value., Candidates must be based within a ~2-hour drive of these areas. Occasional business travel may be required. ## Description Implementation is an essential differentiator for Invoca and a critical time in the customer journey. The Senior Implementation Manager leads the most complex, high-stakes engagements across our enterprise customer base. Reporting to the Senior Manager, Implementation, this team drives product adoption and long-term success by pairing deep technical delivery expertise with a relentless focus on customer business outcomes., Reporting to the Senior Manager, Implementation Services, you will serve as a strategic leader, guiding cross-functional teams, managing resource allocation, and engaging executive stakeholders through steering committees and governance frameworks. This role is ideal for a technically strong SaaS delivery professional with deep product knowledge, a track record of leading enterprise implementations at scale, and a proven ability to drive customer business outcomes - not just project completion., * Design & Optimize Implementation Strategies: Develop new engagement models to support varying customer needs, from enterprise rollouts to strategic phased deployments. Improve and refine the methodology for complex implementations, ensuring scalability and efficiency. Identify themes and develop best practices to positively impact future implementations. * Lead High-Touch, Enterprise Implementations: Build and establish strong relationships with enterprise customers, collaborating to understand business objectives and tailor implementation strategies. Oversee multi-phase implementations with complex technical integrations, ensuring timely completion and successful execution. Assist customers in deploying Invoca's JavaScript, integrating with MarTech platforms, and optimizing workflows. Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks. * Agentic AI Expertise: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer's broader MarTech ecosystem. * Executive Stakeholder Management: Facilitate steering committees, ensuring key stakeholders are aligned on project milestones, risks, and strategic goals. Act as a trusted advisor to customer executives, influencing decisions and ensuring project success. * Resource Management: Maintain accurate project records, track milestones, and ensure adherence to implementation Service Level Objectives using project management and CRM tools. * Executive Communication & Risk Mitigation: Proactively identify potential risks, dependencies, and roadblocks in enterprise projects, escalate as necessary, and develop mitigation strategies to ensure a positive implementation experience. Provide clear, data-driven reporting to executive leadership on implementation performance, customer adoption trends, and engagement impact. * Cross-Functional Collaboration: Work closely with Sales, Sales Engineering, Product, and Customer Success teams to ensure smooth pre-sales to implementation transitions. Gather insights and advocate for enterprise customer needs with Product & Engineering, influencing feature enhancements and roadmap decisions. * Global Market Alignment: Maintain an early-morning Central or Eastern Time (CT/ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [GenAI after the Hype: Transforming Organizations with GenAI-based Agents](https://www.wearedevelopers.com/videos/1099-genai-after-the-hype-transforming-organizations-with-genai-based-agents) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [How to Turn Community Events Into a Powerful AI GTM Engine: The Daytona Playbook](https://www.wearedevelopers.com/magazine/732-how-to-turn-community-events-into-a-powerful-ai-gtm-engine-the-daytona-playbook)