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# Services BPE - Knowledge Management

- **Company:** Koninklijke Philips N.V.
- **Location:** AMSTERDAM, Netherlands
- **Experience:** Expert
- **Salary:** €6,516.0 - €10,859.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Component Content Management System (CCMS), Learning Management Systems, Data Governance, Darwin Information Typing Architecture (DITA), Knowledge Management, Windchill, XMetal, Arbortext, Schema ST4, Api Design
- **Published:** July 10, 2026
- **Apply:** https://philips.wd3.myworkdayjobs.com/jobs-and-careers/job/Best/Services-BPE---Knowledge-Management_586903-2

## About the Role

* You bring 7+ years of experience in Knowledge Management, Service Operations, or Process Transformation, preferably in a regulated environment.
 * You have hands-on experience with content standardization, structured authoring (e.g., topic-based/DITA-like approaches), and knowledge lifecycle management.
 * You understand the limitations of traditional document-based publishing models and have experience moving towards scalable, modular, or API-driven content delivery.
 * You have experience working with authoring tools (XMetaL, Arbortext), CCMS (e.g., Schema ST4, Windchill) and integrating knowledge into enterprise ecosystems such as
PLM, LMS.

 * You bring strong analytical and architectural thinking, with the ability to translate business needs into structured knowledge frameworks.
 * You are familiar with AI-enabled knowledge use cases (e.g., search, recommendation, content classification) and understand data governance implications.
 * You are skilled in process improvement methodologies (Lean/Six Sigma) and change management, and can drive adoption across diverse global teams.
 * You can simplify complex concepts and effectively communicate with both technical and non-technical stakeholders.
 * You demonstrate continuous learning agility, adapting to evolving digital, AI, and knowledge management landscapes.

## Description

In this role, you'll make an impact by Driving the transformation of enterprise knowledge into structured, reusable, and AI-ready assets, improving service delivery, effectiveness, and time-to-resolution. You will enable modular, topic-based knowledge delivery, enhance accessibility and findability, and establish standardized processes, governance, and metadata to ensure consistency and compliance. Additionally, you will support platform integration and drive AI-enabled knowledge use cases to deliver scalable, high-quality, and future-ready knowledge solutions., * Define and own the enterprise knowledge management strategy and roadmap, aligning business needs with scalable content architecture and delivery models.

 * Lead the transition from legacy content formats to modular, structured, and AI-consumable knowledge.
 * Standardise and optimise end-to-end knowledge lifecycle processes (create * review * publish * reuse * retire), ensuring alignment with QMS and regulatory requirements.
 * Collaborate cross-functionally with Service, IT, AI/Data, Q&R, Operations and Content Authoring teams to design and implement future-state knowledge solutions.
 * Drive integration of knowledge into key platforms (e.g. service tools, field applications), ensuring seamless consumption across personas (FSE, RSE, other service related roles).
 * Establish KPIs and measurement frameworks and continuously improve based on insights.
 * Act as a change leader, driving adoption of new knowledge practices and enabling stakeholders with clear, simplified communication and training.
 * Ensure compliance, governance, and data quality are embedded into all knowledge processes and systems .


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