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# Technicien / Ingénieur support Informatique Niveau 2/3 H/F

- **Company:** KAZII
- **Location:** Guyancourt, France
- **Salary:** €28,800.0 - €33,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Azure Active Directory, Gestionnaire Libre De Parc Informatique (GLPi), Azure Powershell, Microsoft InTune, Information Technology, Servicenow, Vmware
- **Published:** July 10, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=2e800dc715d92d6d

## About the Role

* Formation Bac+2 à Bac+5 en informatique
 * Première expérience (stage, alternance ou CDI) appréciée
 * Bonne connaissance de l'informatique d'entreprise
 * Rigueur, autonomie, sens du service et esprit d'équipe
 * Anglais indispensable, * Français (Requis)
 * Anglais (Requis)

## Description

* Assurer le support utilisateurs de niveau 2 et niveau 3
 * Diagnostiquer et résoudre les incidents matériels, logiciels, réseaux et applicatifs
 * Administrer les postes de travail Windows et les services associés
 * Gérer les opérations courantes d'Active Directory
 * Administrer Microsoft 365 et la messagerie Exchange Online
 * Configurer et dépanner les accès VPN
 * Appliquer les politiques de sécurité informatique
 * Assurer le suivi des tickets dans l'outil ITSM
 * Rédiger et maintenir la documentation technique
 * Escalader les incidents lorsque nécessaire


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