> Markdown version of [/jobs/ext/122257-senior-desktop-support-technician-jfk-airport](https://www.wearedevelopers.com/jobs/ext/122257-senior-desktop-support-technician-jfk-airport). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Desktop Support Technician - JFK Airport - **Company:** ESP Global Services - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $55,000.0 - $58,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Microsoft Desktop Optimization Pack, Intrusion Detection Systems, Office Suite, Software Configuration Management, Mobile Os, Computer Equipment, Information Technology - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a9d77a04b86b1aa0 ## About the Role Do you have experience in Customer communication?, * Technical Support: 2+ years of experience providing comprehensive Helpdesk/Desktop Support and Field Services, adept at troubleshooting a variety of issues related to hardware, software, connectivity, and operating systems. * IT Infrastructure Support: Proven track record in IT infrastructure support, including Desktop Support Services (DSS), multiple workstation operating systems (Windows, Mac), multiple mobile operating systems (Android, iOS), networking, and printing services. * Onboarding and Offboarding: Skilled in managing Starter and Leaver requests, encompassing desktop/laptop/iPad setup, screen installations, patch port cabling, software configuration, and mobile device setup. * Microsoft and IT Hardware Expertise: Extensive experience in IT support and troubleshooting, with in-depth knowledge of Microsoft Desktop software (Windows 7/10, Office Suite) and various operating systems, along with a solid understanding of IT hardware. * Continuous Learning & Adaptability: Self-motivated and driven to learn, with a keen ability to adapt to new challenges and changes in the work environment. * Communication Skills: Strong verbal and written communication skills, ensuring clear and effective interaction with clients and team members. * Preferred Industry Experience: Previous experience within the airport/airline industry, leveraging sector-specific insights to enhance support efficiency. Physical Requirements: * Able to lift or push 20-75 pounds of equipment if need it. * Able to stand or kneel for extended periods of time. * Able to use mechanical tools. If you are…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the environmental and technical variety of end user environments we should connect and explore. ## Description As the Senior Desktop Support Technician, you will be the responsible onsite resolver group, providing hardware break-fix maintenance and platform support on a range of customer equipment within the airport environment. Maintaining continuity of service for all components of the airport passenger processing systems and resolve a range of technical issues which may occur. Ensuring that all hardware issues are effectively and efficiently resolved in line with our customers' contractual service level agreements (SLAs). What will you do?: * Carry out regular routine, corrective and preventative maintenance on the range of passenger processing equipment within the airport. These include but not exclusive to the following systems: CUTE/CUPPS, CUSS, SBD, e-boarding gates, IDS, BRS, AODB & RMS. * Respond to customer incidents and service requests assigned via omnichannel methods, including Service Desk, automatic ticketing systems or help apps within agreed SLAs. * Troubleshoot and resolve basic airline host and connectivity issues. * Provide timely updates so that progress against each individual incident can be updated as required. * Communicate directly with customers and end users to resolve issues and provide updates on progress, ensuring that a positive customer experience is always delivered * Escalate any issues relating to incident resolution, such as the need for support from a more experienced engineer, in a timely manner to ensure that customer SLAs can still be met. * Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk. * This role is working rotational schedule: 4 days on & 4 off / rotational schedule (07:00am to 07:00pm or 07:00pm to 7:00am) 5 days on & 2 days off (8:00am - 5:00pm - 1 hour lunch) ## Related Videos - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Edge AI on iOS: Beyond the Cloud, Designing the Next Generation of Intelligent On-Device Apps](https://www.wearedevelopers.com/videos/100225-edge-ai-on-ios-beyond-the-cloud-designing-the-next-generation-of-intelligent-on-device-apps) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)