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# Technical Support Specialist

- **Company:** Nicolaudie Group
- **Location:** Brighton and Hove, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Asana, Project Management Software, Trello, Video Editing
- **Published:** July 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c8c6dcde1cc1d2f3

## About the Role

* A keen interest and knowledge of creative computing (e.g. music, design, video software).
 * A good level of secondary education.
 * Excellent time management and organisational skills.
 * Excellent communication skills, both written and verbal.
 * Excellent problem solving and analytical skills.
 * A keen eye for detail.
 * The ability to work independently, as well as collaboratively.
 * The ability to work to deadlines and SLAs.

It would be great if you have the following, but it's not essential:

 * A higher level educational qualification in a technical field.
 * Experience working in a customer facing role.
 * Experience working with CRM platforms.
 * Experience working with task management tools such as ClickUp, Trello or Asana.
 * Comfortable appearing on camera for short promotional or instructional videos.
 * Comfortable presenting products to new and prospective customers.
 * Fluency in other languages.
 * Understanding of the lighting control industry.

## Description

The Nicolaudie UK office in Brighton is seeking a Technical Support Specialist to join our friendly team, to provide high quality technical support for our range of entertainment lighting solutions. Working alongside a small team of support specialists, your main responsibilities will be supplying high quality support for new and existing customers through online tickets and forums, maintaining complex technical documentation, and contributing to quality assurance through product testing and managing reported issues, requests and feature ideas. This varied role also presents the opportunity to attend trade shows and industry exhibitions.


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