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# Implementation Specialist - UK

- **Company:** CPOMS
- **Location:** Skipton, UK
- **Contract:** Permanent contract
- **Skills:** Databases, Office Suite, Salesforce.Com
- **Published:** July 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=9f83989acedf8f26

## About the Role

* Organized, disciplined, with a flexible independent approach with strong ability to multi-task and manage multiple high priority projects.
 * Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
 * Strong communicator, personable and collaborative.
 * Demonstrate maturity and acumen navigating business and professional environments.
 * Comfortable working independently.
 * Objective and goal-oriented professional who is used to achieving targets.
 * Demonstrated experience in leading business process reviews, design reviews and change management with clients.
 * Excellent hands-on skills with office productivity tools.
 + Strong desire to learn.
 * Strong analytical and troubleshooting skills.
 * Exceptional interpersonal skills and ability to explain software to non-technical users.

Other:

 * Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays

## Description

The Professional Services Engineer is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation for our clients. The Professional Services Engineer will be responsible for the following:

 * The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.
 * Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
 * Complying with data privacy legislation.

Job Duties & Responsibilities:

 * Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines.
 * Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
 * Ensures the completion of key milestones to achieve customer goals.
 * Communicating with clients throughout the implementation process.
 * Ensuring that the project team is aware of key deliverables and project milestones.
 * Demonstrates well-rounded knowledge of Raptor products and training approaches.
 * Manages complex implementations with small-market customers.
 * Adheres to departmental process and procedure and maintains systems of record.
 * Facilitates training to administrative and end users of the CPOMS and Raptor software.
 + Supporting the Professional Services Manager and the wider Team with all administration tasks.
 + Updating and maintaining customer databases using Salesforce and internal systems.


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