> Markdown version of [/jobs/ext/1223256-2nd-line-it-support-technician](https://www.wearedevelopers.com/jobs/ext/1223256-2nd-line-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line IT Support Technician - **Company:** bk plus - **Location:** Lichfield, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Desktop Computing, IT Management, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Server Administration, Wide Area Networks, Wi-Fi Technology, Information Technology, Laptops, Cisco - **Published:** July 10, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2865348695-2 ## About the Role Proven experience in an IT support role, preferably within a second line or similar capacity. A Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications. Experience troubleshooting network issues (LAN, WAN, Wi-Fi, VPN) and basic server administration. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Strong organisational skills and the ability to prioritise workload effectively. Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable but not essential. ## Description We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity to work efficiently under pressure to maintain high levels of customer satisfaction. As a 2nd Line IT Support Technician your role will include: Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required. Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment. Document all resolution activities in the service management system, ensuring accurate and up-to-date records. Collaborate with third party vendors and escalate issues when necessary to ensure prompt resolution. Assist with the deployment of software updates, patches, and security measures across the organisation. Contribute to the development and continual improvement of IT support processes and documentation. Participate in IT projects, including system upgrades, rollouts, and migrations as directed by IT management. Maintain compliance with organisational policies and procedures, including data protection and information security standards. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)