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# Helpdesk Supervisor

- **Company:** Equans
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Data Logging
- **Published:** July 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3c2b18c8c5cadb0e

## About the Role

* Experience in a FM environment in a similar role is essential
 * Must have excellent customer service, communication and organisational skills together with a flexible approach
 * Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures
 * Must be proficient in Microsoft and have an excellent telephone manner, previous experience of Maximo or another CAFM system would be a plus

## Description

* To provide an on-site effective and professional helpdesk service to the contract
 * Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers.
 * Monitor call activity and produce call volume reports
 * Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover
 * Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
 * Working 40 hours per week from 08:00 to 17:00, Monday to Friday


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