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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer, Intermed - **Company:** Keysight Technologies - **Location:** Paignton, UK - **Contract:** Permanent contract - **Skills:** JIRA, Bash Shell, Communications Protocols, Software Debugging, Hyper-V, Issue Tracking Systems, Python (Programming Language), Linux System Administration, Salesforce.Com, Systems Integration, Virtualization Technology, Scripting, Information Technology, GNSS, Vmware - **Published:** July 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=8902bb987b1186a7 ## About the Role * Degree or equivalent qualification (e.g., BEng, BSc, HND) in Engineering, Electronics, Computer Science, or related technical field. * Demonstrable experience in a technical support or customer-facing engineering role, ideally in a high-tech or test & measurement environment. * Demonstrated experience with RF test equipment (e.g., spectrum analysers, power meters, oscilloscopes). * Strong skills in problem analysis, root cause identification, and solution design in real-world customer environments. * Solid experience with support platforms such as Salesforce and issue tracking tools like Jira. * Familiarity with Linux environments, including basic system administration, scripting, and debugging. * Proficient in creating and maintaining technical documentation and providing structured feedback to development teams., * Knowledge or hands-on experience with GNSS (Global Navigation Satellite Systems) and positioning technologies. * Experience working in cross-functional teams or in a matrixed support engineering model. * Exposure to networking and communication protocols, especially those related to timing, synchronization, or embedded systems. * Experience with virtualization platforms (e.g., VMware, Hyper-V) and remote troubleshooting techniques. * Interest in or exposure to systems integration, automation, or scripting (e.g., Python, Bash). Behaviours * Takes bold initiative in tackling complex problems and champions solutions through to closure with minimal supervision, demonstrating true ownership and drive. * Builds lasting customer relationships through genuine empathy, exceptional communication, and outstanding interpersonal presence in every interaction. * Comfortable working under pressure and managing multiple open issues with varying priorities. * Proactively shares knowledge and best practices to support team development. * Demonstrates ownership and accountability, balancing short-term resolution with long-term customer success. * Thrives in dynamic environments with a passion for continuous learning, eagerly expanding technical expertise and staying ahead of industry trends and product evolution. ## Description * Champion customer success by taking full ownership of complex hardware and software cases from escalation through resolution, delivering expertise and accountability at every stage. * Leverage advanced diagnostic tools and cutting-edge techniques to strategically isolate, reproduce, and resolve even the most complex technical challenges. * Act as a strategic bridge between customers and engineering teams, translating real-world challenges into high-impact insights that directly shape product roadmaps and drive meaningful improvements. * Lead and inspire junior support engineers through hands-on mentorship, sharing best practices and developing the next generation of technical support talent. * Contribute to the creation and improvement of technical documentation, FAQs, and internal troubleshooting guides. * Perform or support remote and on-site system installation, configuration, integration, and training. * Expertly manage and track escalated cases using industry-standard platforms like Salesforce and Jira, consistently exceeding SLAs and customer satisfaction targets. * Support software and firmware deployments, including pre-release testing and validation when required. * Collaborate with cross-functional teams (Engineering, Product, QA) to ensure customer issues are accurately captured and resolved. * Join a global 24/7 support community, contributing to on-call and after-hours rotations that showcase your commitment to customer success across time zones. * Awareness of and adherence to QEHS policies and procedures. e. 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