> Markdown version of [/jobs/ext/1223295-it-support-assistant](https://www.wearedevelopers.com/jobs/ext/1223295-it-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Assistant

- **Company:** Reeves Independent
- **Location:** Benton, UK
- **Salary:** £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Wide Area Networks, Firewalls (Computer Science)
- **Published:** July 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=0e61d010cbf917ff

## About the Role

We are currently seeking an enthusiastic 1st Line Technical Support Analyst with an interest in Microsoft 365 and Application Support to join our team. Someone with drive, passion and creativity, helping keep Reeves at the cutting edge of technology., We hire ambitious and passionate talent into our business and are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development.

Specific skills and technologies can be learned. Your adaptability, aptitude and chiefly attitude are the most important thing in helping us to set you on the path to success.

You will be a strong communicator (interpersonal skills) with high attention to detail, ideally with previous experience in a technical service desk role.

You will also have/be:

 * Minimum A-level standard or equivalent.
 * Highly analytical with excellent organisation and problem-solving skills.
 * Willingness to take ownership of issues and manage progress until resolved.
 * Ability to actively listen and understand user requirements and translate into technical solutions.
 * Customer service experience

Desirable but not essential:

 * CompTIA A+ or equivalent.
 * ITIL v3/v4 Foundation or previous Service/Support Desk experience
 * Basic Windows troubleshooting skills.
 * Basic Microsoft 365 administration skills (including remote support)
 * Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc).
 * Basic IT security knowledge (Cyber Essentials, firewalls, anti-virus, etc).

## Description

Working within the Reeves Service Delivery team, the IT Support Analyst must ensure customer enquiries and incidents are resolved in a timely and professional manner, delivering a world class customer service experience. You will ensure the internal system is used to record and control all service desk contact, with the accurate prioritisation, investigation, and resolution of incidents.

Additionally, you will be required to hand off to the 2nd Line teams with the investigation of customer-affecting bugs and issues. You will also be a key contributor to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at 1st Line.


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)
- [Skills-First Hiring: The Future of Work Needs More Than Resumes](https://www.wearedevelopers.com/videos/1319-skills-first-hiring-the-future-of-work-needs-more-than-resumes)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)