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# Helpdesk Administrator

- **Company:** Multi Trades Recruitment Ltd
- **Location:** Winsford, UK (Remote available)
- **Salary:** £28,808.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Microsoft Outlook
- **Published:** July 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=990c787912870232

## About the Role

* Previous experience in a helpdesk, scheduling, facilities maintenance or customer service role
 * Experience scheduling engineers or maintenance works is essential
 * Strong organisational skills with excellent attention to detail
 * Able to prioritise workloads and manage multiple tasks simultaneously
 * Confident telephone manner with professional written communication skills
 * Comfortable using Outlook, Excel and job management systems
 * Calm under pressure and able to work in a fast-paced environment
 * Proactive, reliable and customer focused
 * Strong problem-solving skills with the ability to manage changing priorities
 * Looking for a long-term opportunity with the potential to become permanent, * Scheduling: 2 years (preferred)
 * Help desk: 1 year (preferred)
 * Facilities maintenance: 1 year (preferred)

## Description

Multi Trades Recruitment are recruiting for a Helpdesk Administrator to join a busy facilities maintenance company. This is a fantastic temp to perm opportunity for an organised and proactive individual with scheduling experience who thrives in a fast-paced environment and enjoys delivering excellent customer service., * Answer incoming calls and emails from clients, subcontractors and engineers

 * Log and manage maintenance jobs accurately through the helpdesk system
 * Schedule engineers and coordinate maintenance works efficiently
 * Liaise with engineers, subcontractors and suppliers to ensure works are completed on time
 * Raise, send and follow up quotations
 * Keep clients updated on job progress from start to completion
 * Escalate urgent or overdue jobs where necessary
 * Maintain accurate job records and prepare basic reports
 * Monitor SLAs and KPIs, ensuring deadlines are met
 * Triage incoming maintenance requests and allocate the correct priority
 * Process invoicing and update client portals and internal systems
 * Work closely with the wider facilities maintenance team to ensure excellent service delivery


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