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# Space Development Agency (SDA) NOC Technician III

- **Company:** Leidos, Inc.
- **Location:** Shiloh, IL, United States
- **Experience:** Experienced
- **Salary:** $48,100.0 - $86,950.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Configuration Management Databases, Cyber Security, Wavelength-Division Multiplexing, Monitoring of Systems, Network Topologies, Issue Tracking Systems, Network Monitoring, Routing, Data Logging, Network Routers, Juniper, Cisco, Servicenow
- **Published:** July 10, 2026
- **Apply:** https://www.careerjet.com/job/us59ed593853c832701a76ba5e2dec63f1/eaa

## About the Role

* Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
 * Ability to work in a 24/7 operation.
 * Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
 * Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
 * General understanding of network topologies, both transport and IP.
 * Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Required Education & Experience:

 * High school and 2-4 years of experience

## Description

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Space Development Agency (SDA) Operations Support Cell for a Network Technician at Scott AFB, IL.
This position requires U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.
Responsible for assisting with the following duties:

 * Create and update tickets utilizing Service Now.
 * Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
 * Incident Correlation and Fault Analysis:

o Proactively analyze alarms
o Provide detailed analyses leading to resolution of the
alarm conditions, including filtering and correlating fault
information
o Identifying the fault condition and its impacts
o Isolating root causes
o Coordinating correction of fault situations regardless of
the fault in the infrastructure.

 * Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
 * Incident Analysis (Fault Isolation):

o Support the fault isolation process
o Diagnoses and troubleshoot utilizing procedures to
isolate where the fault occurs
o Identify failed network element(s) i.e. systems,
hardware, software, circuits, or facilities.
o Activities include: testing, fault troubleshooting, fault
localization, fault logging and assignment

 * Support all customers to include providing global situational awareness support.
 * Fault Correction:

o Correct/replace faulty network elements, coordinating
with other service providers as necessary.

 * Verify that service has been restored upon resolution of all customer-initiated tickets.
 * Network/Service Restoration:

o Restore networks and service to full operation
o Coordinate with other service providers as necessary to
track service restoration and meet the DISN SLA and
customer negotiated SLAs.
o Identify failures that are attributable to a different
causes and impacts
o Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
o Reroute routine circuits within 24 hours of notification
o Documenting reroute in the configuration management database (CMDB).
o Provide updates on outages from technicians and/or
government incident tickets until a resolution or path to
resolution is identified and documented in ticket.

 * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
 * Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
 * Works directly with Shift lead and O&M leadership for guidance
 * Incident Escalation:

o Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.

 * Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
 * Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
 * Evaluates and provides feedback for training, standard operating procedures, and tools.
 * Assist in training Network controllers within O&M.
 * Effectively communicates with the O&M team and the customer.
 * Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
 * Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.


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